Store General Manager

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As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.

The General Manager leads store operations in order to provide excellent customer service and maximize profits. Works to strengthen interdependencies between teams to ensure store operates as a cohesive unit. Builds an engaged high performance team culture in store that listens, understands and responds to employees and that consistently lives the Best Buy values in all aspects of employee and customer experience. Provides coaching & direction to store on consistent implementation & execution of company selling programs, customer services, operational processes & staffing models. Tracks local market trends, monitors key competitors and plans strategically to create growth, improve financial performance and gain competitive advantage.

• Perform Floor Manager duties as needed to increase employee engagement, customer experience and revenue opportunities (Manager on Duty and Sales Lead responsibilities)
• Monitor store performance to budget in Sales, Gross Margin, and review P&L
• Responsible for recruitment, training & development of employees
• Develop future leadership talent
• Coach employees on ways to maximize customer interactions and build long term customer relationships
• Recognize, praise & reinforce employee behaviours that align with BBY values

• Leading by example – coaching, mentoring and energizing team members to improve.
• Competition – a desire to be the best at what you do and maintaining a track record of success
• Communication – building trusting relationships and getting buy-in from team members
• Winning – intrinsic motivation is more effective than extrinsic motivation
• Having fun while being the best – we work hard but play harder

• 4+ years of retail leadership/management experience
• 2+ years of related experience in retail sales
• Retail or Business Management Degree preferred

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology