Omni Channel Team Lead

Regular

As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.

The Operations Supervisor motivates the Operations team to deliver a high level of customer service and professionalism. Supervises and performs the day to day operation of all customer transactions. Ensures floor leadership coverage, keyholder responsibilities & opening coverage while training, coaching and mentoring the Operations team.

Maintain a high level of customer service by providing the complete solution
•Resolve customer complaints in a positive matter that builds business and customer loyalty
•Ensure compliance with operating procedures in handling customer transactions and financing
•Assist in the achievement of store, customer care and sales goals
•Perform Floor Leadership duties including Manager on Duty and Sales Lead responsibilities
•Communicates thoroughly and keep the store informed by communicating weekly and daily store goals to members in a clear, accurate, and timely manner

Leading by example – coaching, mentoring and energizing team members to improve.
•Competition – a desire to be the best at what you do and maintaining a track record of success
•Communication – building trusting relationships and getting buy-in from team members
•Winning – intrinsic motivation is more effective than extrinsic motivation
•Having fun while being the best – we work hard but play harder.

2+ years of supervisory experience, preferably in retail
•High school diploma

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology