Sr. Advisor Home Solutions

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As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.

The Sr. Advisor Home Solutions supports achievement of overall organization, store sales and customer retention goals by assisting in the direction, mentoring, and development of  Home Solutions sales personnel. Working together with the Sales Manager and Home Solutions Team Lead support and implement targeted customer service, customer retention and sales techniques. Contributes to the delivery of optimal customer service by assisting the Sales Manager and Home Solutions Team Lead in the training and retention of staff. Ensures floor leadership coverage keyholder responsibilities & opening coverage.

Maintain a high level of customer service by providing the complete solution
•Resolve customer complaints in a positive matter that builds business and customer loyalty
•Ensure store presentation: Merchandising of end-caps, demos, in-line section, and bulk displays & look of the store
•Assist in the achievement of store, customer care and sales goals
•Communicates thoroughly and keep the store informed by communicating weekly and daily store goals to members in a clear, accurate, and timely manner
•Responsible for developing, maintaining and communicating up-to-date knowledge of specific product and accessories by participating in and/or assist with arrangement of vendor and Best Buy sponsored product training

Leading by example – coaching, mentoring and energizing team members to improve.
•Competition – a desire to be the best at what you do and maintaining a track record of success
•Communication – building trusting relationships and getting buy-in from team members
•Winning – intrinsic motivation is more effective than extrinsic motivation
•Having fun while being the best – we work hard but play harder.

2+ years of supervisory experience, preferably in retail
•High school diploma

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology