Geek Squad In Store Agent

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Customer Service

 Assists clients with service/repair issues.

 Resolves client issues and complaints in a positive manner that builds business and enhances client loyalty while adhering to Company policies & procedures.

 Leverages client reporting to validate and build the correct store behaviors to deliver outstanding customer service.

 Promotes and sells Geek Squad services.

Technical Support

 Performs repairs, upgrades and related Services.

 Checks returned product by ensuring functionality, erasing computer hard drives, and ensuring no other lingering problems.

 Provides technical information to clients on available products & services to meet their needs

 Offers estimate of work to be done.

 Educates client to prevent similar problems (RTC), if applicable.

 Conducts and maintains repairs as per SOW’s required for conducting Manufacturer repairs.

 Maintains current on latest computer related product & industry trends through internet research, publications etc.

Administration & Parts/Tools Inventory

 Follow all required SOPs and Task Planners.

 Processes client transactions, entry of work orders/billing into company systems on a timely basis.

 Orders parts/accessories as required to fill client orders, completing documentation & maintaining records as per SOP.

 Maintains company tools & equipment in working order.