Helpdesk Level 1

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Perform outbound calls for issues following
  • opened ticket

    • Follow KB to troubleshoot reported issue on ticket
    • Capture M/N, S/N and device IP for failed equipment and escalate to appropriate vendor
    • Close ServiceNow tickets after verifying issue is resolved
    • Open new ServiceNow tickets if needed
  • Skills Required

    • 1+ years of Service Desk technical support within the retail environment
    • Familiar with networking (i.e. Switches, Firewall, IP Address, Pinging)
    • Good phone etiquette
    • Proficient in Microsoft Excel
    • Experience using a help desk ticketing system a plus

  • Strong customer service skills