Director of Purchasing Client Services

An opportunity to establish a one-stop-shopping approach for a global leader – Toronto, ON

The Purchasing & Materials Management Division is a critical function within the City of Toronto’s complex multi-site, multi-division and multi-stakeholder environment, partnering with all City divisions, designated agencies and corporations in order to procure goods and services at the best value. As part of its commitment to ensuring open, fair, equitable and accessible business processes and practices, the Division utilizes a fair and transparent procurement process, provides leadership and quality customer service, and implements the highest standards of business ethics across the organization.

This is an excellent career opportunity for an experienced, client-centric leader in the purchasing operations of large public or private organizations, who is knowledgeable in category management, and broad-based strategic sourcing, and capable of demonstrating value-add service delivery to key stakeholders and clients. As such a professional, you’re ready to play an instrumental role within the City of Toronto as Director, Purchasing Client Services.

Opportunity awaits you

Reporting to the Chief Procurement Officer, you will lead and oversee the development and execution of category plans, strategies and frameworks, including market approaches, procurement analysis, category spend analytics, supplier development, contract management, performance reporting and evaluation, to optimize value-for-money outcomes and meet stakeholder needs and expectations. You will oversee and develop an operating model for portfolio-based customer service-oriented delivery, taking into account categories of purchases that cross portfolios, and establish and monitor service levels, customer satisfaction metrics and best practices. Committed to keeping current with developments in the industry, you’ll assess supply markets and arrangements by analyzing market trends, dynamics and opportunities, to inform market strategies and procurement decisions, and ensure procurement arrangements meet business needs.

Share expertise and promote best practices

Knowledgeable about innovative procurement approaches, enabling you to identify new vendors, new products or new opportunities to reduce costs, you’ll provide expert advice to key stakeholders on all aspects of procurement, to encourage innovative practices and support delivery of business and policy directions. Collaborative in approach, you’ll establish and maintain value-based stakeholder and strategic supplier relationships to ensure that category strategies meet business needs, enhance stakeholder engagement, and both challenge and motivate providers to optimize service outcomes. We will rely on you, as a savvy negotiator and persuasive, credible and polished communicator, to lead negotiations on high-impact, complex supply arrangements and manage contracts to deliver optimal category outcomes.

Lead by example with a customer focus

As is typically expected of a managerial and senior leadership role like this, you’ll direct all activities of the section, through subordinate management staff, as well as lead and motivate a diverse workforce, ensuring effective teamwork, high standards of work quality and organizational performance, resolving controversial labour relations issues, and promoting continuous learning and innovation. This will see you using effective management techniques, implementing change management and performance management processes, and developing competent, qualified staff to ensure high-level customer service. You’ll also contribute to the continuous improvement of divisional performance through analysis and the development and implementation of sound management practices and procedures, and provide staff with the direction, guidance, processes and tools they need to increase efficiencies and improve effectiveness of services.

What you bring to the role

With a post-secondary education in a related discipline, e.g. supply chain management, business administration, accounting, engineering or law, or an equivalent combination of education and experience, you’re poised for success as Director of Purchasing Client Services. A Supply Chain or Public Procurement designation (CSCMP, CPPO, etc.), and knowledge of Canadian government procurement processes and procedures will be considered assets.

This is a key mandate, with organization-wide impact, calling for extensive experience in category management and broad-based strategic sourcing across multiple categories of goods and services, including the negotiation of complex procurement contracts in a large, complex public or private sector organization. Your subject matter expertise is complemented by extensive experience leading, managing and directing staff in a unionized environment.

Your success in this senior position will benefit significantly from your strong financial, conceptual and analytical skills, and ability to establish relationships at all organizational levels, and with suppliers and representatives, prepare reports, correspondence, presentation material and Council reports, and exercise independent judgement and discretion in dealing with confidential matters. Familiarity with Ontario Statutes, including the Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation, is essential, as is a proven ability to act in an ethical and transparent manner, in compliance with the corporate code of conduct.

A proven team player who supports the values and principles of the organization, you can support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

If you meet the requirements of this role and you have a deep understanding of partnering with others, you will not want to miss this vibrant opportunity.

Salary Range: $149,331.00 - $ 175,466.20 per year

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit or follow us on Twitter at, on LinkedIn at or on Facebook at

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 10947, by September 18, 2020.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.