Supervisor, Community Crisis

Supervisor, Community Crisis Response (TO Wards Peace, Community Risk & Intervention)

Temporary, full-time position (17 months) – Toronto, ON

The City of Toronto’s Social Development, Finance & Administration Division is holding a 60-minute information session for this job on Friday, September 10, 2020. Full details are available at the bottom of this posting.

All applicants interested in this position are encouraged to attend this session, during which the Manager of Community Crisis Response Program will provide insight regarding the position and all of the logistics associated with it. There will also be a Q&A period.

Our Social Development, Finance & Administration Division works to advance equitable outcomes for Toronto residents that are most vulnerable to exposure to, and experience with, violence and crime, by providing leadership on the City's social inclusion and community safety agenda of building safe, strong neighbourhoods and communities. The Division’s Community Crisis Response Program (CCRP) works across Toronto – in partnership with community members, agencies, and City divisions – to enhance community safety and wellbeing by providing support and resources to communities impacted by violent and traumatic incidents.

If you’re a proven leader who can coach, lead and supervise staff in a service-oriented, complex and politically sensitive environment, and promote effective collaboration, coordination and teamwork among a broad range of stakeholders, including residents, community agencies, the private sector, City staff, Toronto Public Health, the Toronto Police Service, Toronto Community Housing, school boards, and elected officials, keep reading.

As Supervisor, Community Crisis Response, you’ll contribute to the Program’s success by developing, coordinating, leading and supporting intervention, prevention and risk-driven models to advance the City’s Community Safety and Wellbeing Goals. Reporting to the Manager of Community Safety and Wellbeing, in a fast-paced, dynamic and positive work environment, you’ll lead staffing teams for the TO Wards Peace, FOCUS Toronto, and SPIDER programs, ensuring the financial accountability of these programs, while working closely with the CCRP team.

A skilled community capacity builder, you’ll conduct individual, programmatic and community-wide risk assessments and safety planning to ensure safety and effective service delivery, support intervention, interruption and impact of community-wide trauma resulting from violent and traumatic incidents, provide and/or mobilize culturally competent supports, facilitate access to needed trauma supports and assist in trauma recovery. Extensive knowledge of current models of crisis intervention and risk  management, and ensuring community appropriate responses and supports, including an excellent understanding of program boundaries, strengths, challenges and appropriateness, will prove invaluable.

Leading by example, you’ll supervise the day-to-day operation of assigned staff, and mentors with lived experience, providing motivation and training, ensuring effective teamwork, high standards and organizational performance, and contributing to a culture of continuous learning to better deliver Community Safety and Wellbeing initiatives. You’ll also monitor and assess community impact, perception and opinion related to community crisis prevention/response goals, community conflicts, community safety strategies and performance through environmental scans, community surveys, consultations and engagement, literature reviews, liaising with other funders, and other sources and means.

In this highly collaborative role, you’ll work with City Agencies, Boards, Commissions, Corporations, Divisions, residents, resident-based and grassroots groups, and community-based organizations to coordinate the provision of community crisis response supports and integrated service delivery. Your demonstrated ability to build, manage and maintain strategic inter-sectoral alignment, networks and program partnerships, and promote integrated service delivery will be essential in this role.

This key mandate calls for an extensive understanding of Toronto's neighbourhoods, including population, emerging trends, dynamics, needs, assets and methods of place-based/issue-based intervention, as well as vulnerable communities across the City, and gun violence, gang violence and other emerging issues contributing to safety concerns. The ability to work with communities and service providers to develop and support innovative, culturally competent community crisis prevention and response services and strategies, and connect them to broader community development efforts is equally vital. You’re also adept at working within an anti-oppression framework, including experience in the sociology of large and complex urban areas with an ethno-racially, linguistically and economically diverse population.

As this subject matter expert, you’re equipped to prepare or supervise the preparation of publications and age- and culturally appropriate training tools and community outreach materials, and advise City staff, institutional partners, community agencies and residents on strategies, interventions and responses that foster community capacity for intervention and prevention within a community development framework. You’ll also regularly update senior management and Councillors – via e-bulletins, web updates, monthly updates and briefings – on community response efforts and activities related to critical incidents.

Key Qualifications

Among the other strengths you bring to the role of Supervisor, Community Crisis Response, will be the following key qualifications:

  1. Extensive experience in community-based violence intervention, interruption and prevention strategies and crisis response practices and protocols.
  2. Extensive experience in trauma-informed community development, specifically in creating and implementing responses to address changing community needs with vulnerable populations and groups, in particular Indigenous, Black and MVP Youth.
  3. Extensive experience working with vulnerable communities to address social inequities, manage trauma, and develop community mental health supports, including the effective use of creative and innovative approaches.
  4. Degree in Sociology, Social Work, Community Health Promotion, or a related field, or an approved equivalent combination of education and/or experience.
  5. Experience developing and managing a wide variety of community- and system-based partnerships, funding relationships, budgets, strategies, service deliverables, agreements, contracts and reporting.
  6. Experience in supervising and/or providing work direction to staff in community crisis response.

Through this background, you’ve developed the ability to design, develop and deliver a variety of trauma-informed non-traditional, culturally appropriate training tools and outreach material to support community healing, and capacity building, including working with vulnerable populations and groups, in particular Indigenous, Black and MVP Youth. You’ve also demonstrated superior conflict resolution, negotiation, analytical and problem-solving skills and the ability to develop consensus and recommend effective, strategic solutions at all levels, and be on the ground in communities to identify and understand  system change mechanisms. Highly developed oral and written communication skills are paramount, with an ability to deal with a broad range of stakeholders – from community representatives, to senior management and political representatives.

Knowledge of government legislation in the areas of community safety, occupational health and safety, psychological health and safety, and labour and human rights will add to your success, along with the ability to understand program interrelationships and the potential consequences of policy and program recommendations/representation, and exercise discretion, judgment and political acumen in public and human relations, while working with a high degree of autonomy. 

Equally important, you’re able to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Given the nature and scope of the position, you must have a valid driver’s licence and be able to travel to various locations in a timely, efficient manner, and to work flexible hours, which may include overtime, shift work, evenings and weekends.

Salary range: $88,979.80 - $104,540.80 per year

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How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 10542, by September 18, 2020.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Information Session:

Date & Time: Friday, Sep 10, 2020 at 5:30 PM Eastern Time


Meeting Number: 133 864 7007

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