Human Resources Generalist

Job purpose: 

The HR Generalist implements, administers and supports various human resources initiatives, processes and practices to support the Sweet Potato strategic initiatives.  This involves focusing on initiatives to attract, select, orient, develop, motivate, engage and retain staff at The Sweet Potato.  This position also maintains a proactive approach to solving potential HR concerns before they become prominent issues.

Recruitment Responsibilities

  • Work closely with the Department Managers to forecast recruitment needs and develop creative strategies to identify and source hard to find seasonal and other candidates.

  • Create job-posting and conduct sourcing activities in order to fill open positions through various channels (e.g., local job boards, social media, and referrals) to effectively target the right candidates.

  • Manage full-cycle recruitment (determine selection criteria, qualify candidates through resume screening/application review, schedule and conduct interviews with hiring manager, conduct reference checks, prepare job offers).

  • Provide training and orientation on company benefits, policies and procedures, and The Sweet Potato culture and environment.


Payroll & Benefits Responsibilities

  • Prepare and administer the payroll for all company employees, including pay-related information such as T4, benefits, WSIB, etc.

  • Collect and administer employee overtime hours worked, employees’ vacation requests and their entitlements, leave of absences including job-protected leaves, etc.

  • Ensure that all wages and salaries are paid accurately and in a timely fashion to all the employees.

  • Resolve all payroll inquiries from managers and employees.

  • Maintain benefits administration for new and departing employees. 

  • Maintain payroll and HR files for all employees in accordance with statutory requirements.

  • Implement salary increases in accordance with policies and approval.

  • Prepare reports for upper management as requested.


Other Human Resources Responsibilities 

  • Manage, implement and support key HR programs including performance management, learning and development and termination/resignation practices that include sitting in and documenting the progressive disciplinary meeting proceedings and conducting exit interviews, etc.

  • Ensure the consistent and fair application of HR policies, programs and practices while certifying compliance with all applicable employment-related legislation. 

  • Provide support and guidance to the Leadership Team relating to human resources matters including policy interpretation, coaching and performance management of staff and HR program and service related matters.

  • Administer all leave of absence programs, workplace accommodation requests and disability claims including WSIB by collaborating with other staff, third-party agencies and insurers to ensure effective claims management and appropriate programs are implemented. 

  • Ensure up-to-date and complete record keeping while maintaining the security and confidentiality of the personnel files.  

  • Create and maintain up-to-date job descriptions for existing and new positions.

  • Support and maintain Staff Wellness programs, including incentives, newsletters, events, etc. 

  • Track all staff training and development activities.

  • Ensure all HR issues are resolved in a timely manner.

  • Perform minor incident and/or accident investigations on an as needed basis.

  • Liaise with external partners (e.g., lawyers, consultants, government officials, third party providers), as requested.

  • Perform other duties, as requested or assigned.



To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily.  The requirements listed below are representative of the knowledge, skills and abilities required.  Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Chief Operating Officer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Demonstrates strong communication and interpersonal skills such as listening, questioning, written and verbal skills 

  • Ability to interact with all levels within an organization; ability to influence and coach

  • Detail-oriented; strong initiative and follow-through; ability to handle multiple tasks simultaneously; ability to set priorities; solid judgment 

  • Strong employee focus and ability to create and maintain long-term relationships

  • Appreciates issues from a variety of vantage points (analytical ability)

  • Demonstrates professionalism by maintaining privacy and confidentiality of all sensitive employee data and records.



  • CHRP and/or CHRL designation, an asset 

  • 6-7 years of progressively responsible generalist experience in a multi-discipline Human Resources environment

  • Previous retail work experience is a requirement. Previous HR position for a retailer is an asset.

  • Solid technical human resources knowledge in a variety of functional areas (talent development and management, employee relations, compliance, health and safety, etc.)

  • Current knowledge of progressive HR practices and key trends

  • Committed to an Intersectional Anti-Oppression Framework to support a diverse workforce

  • Knowledge of Google Suite applications

  • Payworks experience, an asset


Working Conditions

  • Indoor office environment, lifting up to 15 lbs

  • Desk-based tasks 65%, other tasks: 35%

  • Ability to travel when required (minimal)


Please apply to with resume and cover letter. Only those selected for an interview will be contacted.