Seasonal Customer Service Representative

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Job Title Seasonal Customer Service Representative Primary Location Fairbanks, Alaska Employee Type Employee Job Description
Alaska Waste, a Waste Connections company, is looking to hire a Seasonal Customer Service Representative at our location in Fairbanks, AK!

This position will last through the winter, and has the potential to turn into a full time, year round position. The schedule will be Monday-Friday from 8:00 am to 4:30 pm. Pay will be $17.00/hour.

This person will be in an office environment, handling about 60 calls a day from our customers and assisting with dispatching our drivers on route. Typical customer calls are to set up service, billing questions, customers paying their bill over the phone, and complaint calls. The ideal candidate will have great customer service skills, strong computer skills, and will be prepared to be at their desk on their phone the majority of their 8 hour shift.

Please apply online at www.wasteconnections.com .

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand.

Requirements

• Must have very strong customer service skills.
• Must have strong computer skills including typing and 10key by touch.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application information and additional instructions can be found once you select your position of interest.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)