Customer Care Representative

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We are seeking a Customer Care Representative in our Langford, BC office. This position provides customer care support by responding to customer inquiries, keeping track of customer orders and services, creating invoices, and performing billing and collections under limited supervision. This position also carries out reception duties by presenting a professional and welcoming first contact to all visitors, in person and on the phone.• Accepts and prepares sewer applications, annual sewer utility billing, and other invoices; performs account maintenance using Enterprise Resource Planning (ERP) program

• Prepares work orders, purchase orders, and tracking services for service contracts

• Processes customer invoices for payment by entering invoice information into ERP program while validating accuracy of the invoice

• Responds to customer service requests or directs requests of a more complex nature to the Customer Care Supervisor

• Performs general office administrative tasks, including reception duties, maintaining and updating project files, filing and word processing, ordering of office supplies, and making service calls for equipment and facilities

• Creates concise and clear communication materials (letters, memorandums, summaries, etc.) and presents them in a professional and diplomatic manner

• Corresponds with customers, lawyers, realtors, and City of Langford staff both verbally and in writing, reviewing and responding to referrals and information requests

You are a high school graduate with two to three years of experience in customer service. You also have:

• Proficiency in Enterprise Resource Planning software, SharePoint, and Microsoft Office Suite

• Excellent interpersonal, multi-tasking, prioritizing, and communication skills, both oral and written

• Basic Accounting knowledge and strong mathematical skills

• Geographical knowledge of western communities, in particular the City of Langford

Apply for this role and find out more about Corix by visiting

We thank all candidates for their interest; however, only those shortlisted will be contacted. No telephone calls or recruitment agencies will be accepted.