Customer Service Representative

 Modern Barber Shop has broken the mold of the men's grooming industry to emerge as a lifestyle essentials company that offers unique grooming, health, and wellness experiences and high-quality products to elevate our clients' lifestyles. As a small company, we think big. As we seek to expand our team, we are not looking to hire people, we are looking to invest in them.

People should be familiar with the Microsoft Office Suite and Telephonic Support systems. We own our own database, and training will be provided on how to utilize it.  The ideal person would be working as part of a team to best service both the individual employees and our clients, and should be willing and able to work in a team setting. 

Primary Responsibilities:

    Serves as the first point of contact for individuals utilizing Asset Health wellness solutions
    Inquiries are received by phone and email and typically arise from questions related to login, site navigation, and specific client program questions
    This position works in a call center environment with daily activities split between answering inbound phone calls and responding to emails. 
    This position will provide daily progress reports to department leadership and assist with identifying opportunities for service improvement or general issues impacting the member experience.

Required Qualifications:

    Associates Degree (Bachelor's Degree Preferred)
    1-5 years in a customer/client service role with a focus on exceeding customer expectations
    Ability to answer inbound phone calls and emails without defined scripts and templates
    Excellent verbal and written communication skills
    Experience working in a high volume fast paced environment
    Ability to prioritize work and provide daily progress reports
    Self-starter with an ability to understand technology platforms, processes, and website navigation
    Demonstrate ability to work in a team environment with strong internal communication and networking skills

Perks and Benefits:

    Full-Time Salary
    Full medical insurance
    401K
    Paid time off (PTO)
    Fun wellness activities throughout the year
    A family oriented work environment
    Opportunities to grow with the company