Sr. Associate, IT Operations-USA

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Description

Description

We are looking for a self-motivated tech savvy team player to join our growing team in the Greenville, South Carolina area. This is a wonderful opportunity to work in a great environment and to learn new skills involving a cutting edge networking and Information Technology distribution company. NETXUSA is a part of Ingram Micro, which is a fortune 100 IT distribution company www.IngramMicro.com

Competitive pay and with several comprehensive benefits, which include:

Health insurance plan options, paid vacation, sick time, incentive/bonus programs, continuing education and 401k plan.

Responsibilities will include:

  • Tier Remote support of IP Phones, Routers, Switches and Video equipment
  • Product evaluations and reporting on new IT equipment
  • Implementation of mock network environments in labs for testing for customer use cases
  • Responding to customer presales requests for IT products
  • Phone, email and support through ticketing systems
  • Network packet analysis

This position requires:
  • At least 2 years experience providing help desk support or technical support for IT products or services
  • Previous experience with ticketing systems such as Remedy
  • Working knowledge Windows 7, Server 2008/2012 and Linux
  • Proficient at time management and organization. Basic technical writing (reports)
  • Networking fundamentals and network troubleshooting tools(wireshark,RDP,etc)

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.