Service Writer

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Service Writer  

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.  

We believe in flexibility for you to explore your passions while making an impact  through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. 

We are looking for a talented Service Writer to join our team specializing in Service for our Distribution Business in Dartmouth, NS.

 

In this role, you will make an impact in the following ways: 

  • Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
  • Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.
  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
  • Review work orders to ensure accuracy for invoicing and warranty.
  • Complete required training on a timely basis.
  • Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

To be successful in this role you will need the following: 

  • Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
  • Prior experience in service & repair or warranty related field. 
  • Excellent computer skills using multiple software platforms.
  • Ability to thrive in fast-paced environment with multiple priorities.
 

We are an equal opportunity employer dedicated to diversity in the workplace.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.