Director, Organizational Performance

Position Summary


Job ID:  3667


Location:  BURNABY, BC

To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.

  • Join one of BC’s Top Employers!
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.


BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership.  Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

 Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing is committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets.  We encourage and welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians.  And while they’re here, employees can take advantage of many opportunities:

  • In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
  • Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
  • Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
  • Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
  • An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
  • Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **



($108,980.00 to $128,212.00 annually)


Reporting to the Associate Vice President - Strategic Business Operations and Performance, the Director, Organizational Performance leads the development and monitoring of organizational performance metrics derived from the Service Plan and Corporate Plan, identifies gaps and/or opportunities, and initiates the action plan to drive the desired business outcomes. He/She/They are responsible for developing programs that drive key strategic initiatives within BC Housing and between BC Housing and external stakeholders, ensuring that these initiatives are properly measured, managed tracked, and reported on. As a key business partner, the Director works in collaboration with his/her/their colleagues from across the organization in solving complex challenges, contributing to the development of strategies and analytics, and crafting and/or monitoring the key performance indicators (KPIs) that deliver insights into operational functionality and capacity to deliver our mandate. The Director serves as a key contributor to the highest levels of decision-making, supporting strategic initiatives and drawing upon the key findings from performance analytics to improve overall operational effectiveness.


The successful candidate will have the following:


  • University degree in Commerce, Business, Accounting, Finance, or a related field.
  • Minimum 3 years’ professional experience within financial services or public sector industries.
  • Considerable experience applying frameworks in equity, diversity, inclusion, and human rights; incorporating the perspectives of multiple communities, in the consideration of impacts and outcomes of a decision-making process through advanced equity analysis; and leading business strategy, project management, advanced analytics, and operationalizing new initiatives.
  • Or an equivalent combination of education, training and experience acceptable to the Employer.


  • Good knowledge and understanding of departmental policies and procedures and the BC Housing’s mandate and programs
  • Sound knowledge of best practices in advancing strategy and policy in support of marginalized communities with high functioning cultural competency.
  • Demonstrates agility by proactively and continuously seeking out better ways to operate, faster, quicker and more intelligently.
  • Demonstrated strong professional and interpersonal communication skills across a range of channels (written, oral, other) and ability to work collaboratively with cross-functional groups to achieve common goals
  • Demonstrated ability to understand and share the feelings of another and provide effective feedback.
  • Ability to meet pressing deadlines and willingness to take initiative
  • Ability to construct reports and presentations to ensure clear and effective communications employing best practices in formatting and design.
  • Ability to establish a high level of rapport with staff, management/senior management, Executive, and other internal and external stakeholders
  • Ability to demonstrate advanced social equity analysis
  • Ability to apply a high level of self-awareness, empathy and emotional intelligence
  • Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate and coordinate their execution
  • Ability to provide direction, exercise sound judgment, and demonstrate tact and diplomacy in dealing with confidential and sensitive matters
  • Ability to use sound judgement in analysing problems and identifying weaknesses and conflicts in policies and procedures; ability to apply an intersectional approach to work analyses.
  • Ability to be sensitive to the diverse perspectives of stakeholders and works with them to resolve differences in pursuit of developing successful strategic plans.
  • Demonstrated ability to lead a project from idea to execution while managing multiple inputs and priorities
  • Strategic and analytical thinking, problem solving abilities, and organizational and time management skills
  • Effective leadership, communication, presentation and interpersonal skills.
  • Proficient in the use of Microsoft Office including Word, Excel and PowerPoint.


How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.