Cloud IaaS Administrator


Description

As a member of the IaaS Administration team, responsibilities span internal and external customers and pre and post sales activities. As Ingram grows the global cloud practice, we are looking for people who truly want to understand the ‘whys and the hows' of IaaS.

The person who would be successful in this role will be someone who is: willing to dig their way to answer and then is able to take that knowledge and document it and share it with internal or external customers; comfortable that sometimes the answer is "it depends"; and is willing and able to operate without a script. While knowledge of the Cloud would be a plus, the most important skills are the ability to research, problem solve and communicate. This position has the room to grow both your skills and your career.

Responsibilities include

  • Provide operational support to Ingram's IaaS Partners enabling the growth of their business through providing training, best practices and guidance for navigating systems
  • Identify and make suggestions for internal process improvement
  • Work with AWS, Azure, GCP, IBM, CloudCheckr and other teams as needed
  • Provide superior customer service and follow up with resellers
  • Create internal knowledgebase articles and instructional videos
  • Host regular partner calls to review updates and changes to programs or processes
  • Perform pre and post sales demos of CloudCheckr, IM Marketplace etc
  • Responsibility for ensuring compliance with IaaS distribution programs
  • Be a trusted source of accurate information and assistance
  • Obtain basic AWS & Azure certifications (ie AWS Certified Cloud Practitioner or Azure Fundamentals - AZ900) and other vendors as needed

Preferred Experience and skills:

  • Strong organizational, planning and time management skills to work in a fast-paced environment
  • A passion for driving exceptional customer experience
  • Intermediate skills with Excel, Word, Outlook and other major software programs
  • At least a year of customer service, support or management
  • Familiarity with Cloud Computing with any of the major IaaS vendors including, AWS, Azure, GCP, IBM etc
  • Experience with writing documentation or creating instructional processes is a plus
  • Undergraduate degree and/or a proven track record in customer service