Implementation Specialist

Join the SilverBlaze team and be part of an exciting rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities industry.
Harris is currently searching for an enthusiastic, quick learner to work in the SilverBlaze organization to provide implementation expertise to new and existing customers using the SilverBlaze Customer Portal for Utilities software platform.
This person will interface with our utility customers, Harris sister companies, and our development team, to assist in installing and configuring our product suite and resolving technical issues. As a member of our highly respected team, this person will have an active role in providing exceptional customer support that is helpful and timely.
SilverBlaze head office is located in Richmond Hill, Ontario. Remote work opportunities are available.

What you will be doing:
  • Monitor the support ticket application and respond to support tickets
  • Implement our software for customer projects
  • MS SQL Server installation and configuration
  • Apache HTTP Server installation and configuration
  • Apache Tomcat Server installation and configuration (clustered environments)
  • SilverBlaze Customer Portal for Utilities installation and configuration

What we are looking for:
  • HTML, CSS, JavaScript knowledge
  • General Web knowledge
  • Working with VMs
  • VPN connectivity
  • BA/BSc, related College Technical diploma; or equivalent applicable industry experience
  • Excellent English written and verbal communication skills
  • Demonstrable customer care and focus

What would make you stand out:
  • Flexibility in working hours
  • Working knowledge of Jira
  • Utility industry experience
  • Valid driver's license and access to a car
  • Training or working knowledge of Java development
  • Training or working knowledge of web applications
  • Training or working knowledge of AJAX, XML, SQL, Javascript/jQuery
  • Experience using Docker, Ansible, Jenkins, or other similar technologies

What we can offer:
  • Career growth opportunities
  • Flexible work conditions
  • 3 weeks’ vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and RRSP matching programs
  • Lifestyle rewards

About us:
SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly-customizable web customer portal and smart forms software.