Director, Student Services (Surrey Campus)


Administrative and Professional Staff (APSA)

Pay range:

$82,458 To $98,466 Annually

SFU Department Description:

Office of the Vice Provost, Students & International

Position Grade:


# of openings:


Biweekly Hours:


The Director, Student Services provides operational and administrative leadership for all aspects of student services and programs at the Surrey Campus and leads major change and innovation efforts by designing and developing student-facing programs and services for use across the University. The role is responsible for the overall delivery and assessment of Surrey-based programs and services, with a focus on continuous improvement and establishes relevant policies, practices and standards in support of University strategic priorities, including the University's Academic Plan and Student Services' Strategic Plan. The Director is accountable for the development and oversight of Surrey-based Student Services' equity and inclusion efforts and international and domestic student recruitment and retention efforts.

Preference will be given to a candidate who has demonstrated a record of excellence in ethical engagement with members of groups with historical and/or current barriers to equity and we actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
  • members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
  • persons with visible and/or invisible (physical and/or mental) disabilities;
  • persons who identify as women; and
  • persons of marginalized sexual orientations, gender identities, and gender expressions.

We respectfully acknowledge SFU’s three campuses are on unceded traditional lands of the Tsleil-Waututh (səl̓ilw̓ətaʔɬ), Kwikwetlem (kʷikʷəƛ̓əm), Squamish (Sḵwx̱wú7mesh Úxwumixw), Musqueam (xʷməθkʷəy̓əm), Katzie (q̓icə̓y̓), Semiahmoo, Kwantlen, Qatqayt, Tsawwassen, and Stó:lō First Nations.


  • Master's degree in Education, Business Administration, or a related discipline and seven years of related management experience in student services, recruitment and retention, program development and design or an equivalent combination of education, training and experience. 
  • Excellent knowledge of student affairs, student services and student enrollment practices in Canada.
  • Excellent knowledge of principles of equity, diversity and inclusion, including issues related to gender identity and expression, ancestry, race, religion, faith, ability, national and ethnic origin, and socio-economic status.
  • Excellent knowledge of risk management and trauma informed practices.
  • Knowledge of relevant BC legislation, including Freedom of Information and Protection of Privacy Act.
  • Knowledge of and respect for Indigenous cultural identities and values.
  • Excellent interpersonal and communication skills.
  • Excellent organizational and strategic and project management skills.
  • Excellent coaching, leadership, team management, and supervisory skills.
  • Excellent strategic planning, cost-benefit analysis, resourcing, and financial budgeting skills.
  • Excellent research, analytical and data management skills.
  • Demonstrated ability to lead innovation and change management processes and identify opportunities for improvement.
  • Demonstrated ability to effectively lead cross-functional and multi-disciplinary teams.
  • Ability to work in and manage crises and resolve conflicts.
  • Ability to exercise mature judgment, diplomacy, and discretion and to maintain confidentiality.
  • Ability to lead consensus-based decision-making processes, facilitate problem-solving, and resolve contentious issues.

Please include your resume and cover letter in one attachment.