Division Chief


Job ID: 16273
Job Category: Emergency, Fire and Paramedics Services
Division & Section: Fire Services, Fire Svcs Fire Prevention & Public Education
Work Location: Fire Headquarters, 4330 Dufferin Street
Job Type & Duration: Full-time, Permanent
Salary: $182,764.40, PSG #TM1214 and wage grade EMF1
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union, Qualified List will be established to fill permanent and temporary positions.
Number of Positions Open: 1 
Posting Period: 21-APR-2021 to 04-MAY-2021


Job Description


Reporting to the Deputy Fire Chief - Community Risk Reduction, the Division Chief is responsible for all investigations, quality assurance and engineering reviews carried out by the section on behalf of the Toronto Fire Services.  As a seasoned people leader, the Division Chief will champion an environment of inclusion, equity and diversity; actively embracing and promoting these principles and values in the modern fire services.


As a Senior Manager, the Division Chief will be responsible for leading the following Toronto Fire Services  program areas, ensuring the utilization of best practices, technology and resources to meet the needs and provide best in class service and information to the residents of the City of Toronto:


  • Fire Investigations: comprised of a dedicated and high performing team of exceptionally skilled Investigator's, the unit carries out comprehensive fire investigations, ensuring that community fire risk is accurately determined using evidence-based methodologies. Responsible for determining the origin, cause and circumstances of fires in Toronto, the team provides TFS with valuable data that informs public education, inspection and enforcement strategies and priorities.
  • Quality Assurance: a team of experts within their field, the Quality Assurance unit ensures that all aspects of Ontario Fire Code inspection and enforcement are completed in a manner that is consistent with best practice and relevant NFPA standards. Maintaining a high standard of performance, the team ensures that all legislative requirements relating to enforcement are met. 
  • Fire Protection Engineering: providing quality and expert advice, the Fire Protection Engineering team   ensures the safe application and interpretation of the Ontario Fire Code for all structures and buildings.  With a priority focus, the team ensures the fire safety risks are appropriately addressed in complex situations, including Immediate Threat to Life and Order to Close processes.


The Division Chief will be expected to work collaboratively with the other Division Chiefs in the Community Risk Unit and be capable of acting in the absence of the Deputy Fire Chief as required.


Major Responsibilities:

  • As a member of the Toronto Fire Services (TFS) Management Team, leads/participates in decision making to determine short and long range strategic program direction and resource allocation to ensure the effective administration of the Fire Protection and Prevention Act (FPPA) within the City of Toronto
  • Responsible for administering and managing all activities of the section
  • Provides expertise and technical support to staff conducting fire investigations/Fire Code inspections in accordance with the FPPA
  • Participates in the development and implementation of programs/strategies for the section including the Inspection file review, Legal file review and Inspection order review and appeal processes
  • Provides leadership to assigned staff and ensures the effective development and guidance of staff through training and the appropriate delegation of responsibility and authority
  • Interacts with news media, property owners, occupants, and the general public, as well as performing other public services at the scene of an emergency in an appropriate, effective and professional manner
  • Effectively handles day to day labour relations' matters, including the hearing of grievances and the imposition of discipline, as required
  • Supervises, monitors and evaluates the performance of all assigned staff
  • Analyzes short and long term staffing and organizational requirements and implements plans for the continuing efficiency of the section
  • Participates in the development of the annual budget. Monitors the annual budget to meet the Division’s approved annual objectives
  • Initiates and directs the review of policies, programs, processes, procedures and performance measures to ensure their relevance, effectiveness and efficiency, and initiates or recommends development or changes as required
  • Ensures prompt and accurate completion of all reports, records and required documentation
  • Effectively collaborates with peers and more senior level personnel in other divisions, agencies, levels of government and stakeholders
  • Establishes environmental scanning processes to determine/identify emerging issues, hazards, trends and program impacts including: applicable legislation, industry standards and procedures, regulations and techniques
  • Supports enforcement actions in accordance with the FPPA, Provincial Offences Act and Criminal Code of Canada
  • Ensures and promotes strong stakeholder relationships with key partners including provincial partners such as the Office of the Fire Marshal and Emergency Management (OFMEM), Electrical Safety Authority (ESA) and Technical Standards and Safety Authority (TSSA)
  • Strengthens and promotes collaboration and effective working relationships with Corporate partners including Legal Services, Toronto Police Service, Municipal Licensing and Standards, Office of Emergency Management, Toronto Paramedic Services, City Planning and City Building
  • Creates and promotes an environment characterized by teamwork and collaboration, modeling an inclusive and diverse culture which encourages all employees to work cooperatively and to network to achieve common objectives and to develop a healthier, and more rewarding and productive working environment
  • Champions inclusion in all aspects of divisional operations and proactively promotes diversity and the creation of increasingly welcoming and supportive workplaces for all
  • Willing and able to respond to and manage issues that may arise outside of normal working hours including nights, weekends and holidays as required
  • Participates in a rotational on call system within the Community Risk Reduction section as required


 Key Qualifications:  

  1. Extensive leadership and/or senior management experience, in a similar or comparable environment.
  2. Demonstrated ability to operate as a fully accountable program leader, fostering an environment of excellence in performance, team work and service delivery.
  3. Considerable experience in leading, managing, motivating, and coaching a team of professionals supporting employee engagement and development.
  4. Extensive experience in law or code enforcement processes, including considerable experience in preparing cases and providing evidence for provincial offences or criminal court.
  5. Considerable experience and expertise in fire investigations and associated processes and best practices including managing complex and sensitive enforcement case files.
  6. Relevant post-secondary education in a professional discipline pertinent to the job function.
  7. Highly developed interpersonal and communication skills, with the ability to effectively communicate across organizational levels, with political representatives and with the media.
  8. Sound judgement and the ability to effectively manage difficult and sensitive situations and incident scenes, often under challenging conditions.
  9. Proficiency in various competencies including highly developed stakeholder management and a high level of political acuity, with advanced conflict resolution, analytical, problem solving and project management skills, demonstrating innovation, a commitment to continuous learning and best practices.
  10. Ability to apply quality assurance and risk management principles.
  11. Considerable experience with legal documentation requirements, analyzing, interpreting data, technical reports and preparing and reviewing analytics and metrics.
  12. Experience in preparing cases for Coroner's Inquests or Public Inquiries or Fire Safety Commission Hearings is an asset.
  13. NFPA 1033 professional qualification is required with the NFPA 1031 and NFPA 1035 professional qualification being an asset or a willingness to obtain.
  14. Experience in the application of Regulations, Codes and Standards.  Specific experience in the application of the Ontario Fire Code, Ontario Building Code, NFPA Standards assets.
  15. Thorough knowledge of relevant legislation including the Fire Protection and Prevention Act (FPPA), Provincial Offences Act, Coroner's Act, Municipal Freedom of Information and Protection of Privacy Act, Criminal Code of Canada and Occupational Health and Safety Act.

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit jobs.toronto.ca or follow us on Twitter at Twitter.com/CityTOjobs, on LinkedIn at Linkedin.com/company/city-of-toronto or on Facebook at Facebook.com/CityTOjobs.

How to Apply:

For more information on these and other opportunities with the City of Toronto, visit us online at https://jobs.toronto.ca/jobsatcity/. To apply online, submit your resume, quoting Job ID 16273, by Wednesday, May 15, 2021.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.