Manager, Tenant Engagement

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Position Summary




Job ID:  3958



Location:  Vancouver, BC

To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.

  • Join one of BC’s Top Employers!
  • Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.


BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership.  Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

 Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians.  And while they’re here, employees can take advantage of many opportunities:

  • In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
  • Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
  • Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
  • Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
  • An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
  • Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **




Reporting to the Manager Housing & Health Services, the Manager Tenant Engagement is accountable for the effective and efficient delivery of work for their assigned team and portfolio. He/she/they are responsible for providing leadership on the implementation of programming and services to BC Housing’s Directly Managed tenant population and/or community partners. In collaboration with the Manager Housing & Health Services, the position provides direction, utilization and risk management, team building and quality improvement of the programming throughout Operations Directly Managed sites. The incumbent collaborates with others to ensure that site-specific programs foster healthy and inclusive communities, supports BC Housing staff in the management of developments, and increases the quality of life for vulnerable tenants with complex social and health needs.


The successful candidate will have the following:


  • Bachelor’s degree in social work, psychology or a related health discipline from a recognized university, supplemented by leadership courses.
  • Considerable experience working in a related health role with some direct supervisory experience.
  • Or an equivalent combination of education, training and experience acceptable to the Employer. 


  • Considerable knowledge of current social issues such as homelessness, mental illness, addictions, domestic violence, child protection, poverty issues, etc.
  • Considerable knowledge and understanding of BC Housing’s mandate, programs and policies in delivering social housing and social services to the vulnerable
  • Considerable knowledge and aptitudes of health promotion and population health principles, processes and tools
  • Considerable knowledge of the Residential Tenancy Act and applicable Health and Safety regulations
  • Considerable knowledge in psychosocial rehabilitation principles
  • Sound knowledge of community resources and methods of access
  • Sound knowledge and awareness of Cultural Diversity
  • Strong program development and management skills
  • Strong crisis intervention, mediation and conflict resolution skills
  • Strong analytical, problem-solving and time management skills
  • Excellent oral and written communication skills
  • Proficiency in the use of computer applications and software including Microsoft Office applications
  • Ability to utilize effective research skills and to stay current with issues and trends in housing, particularly for individuals with mental health and addictions, and seniors aging in place.
  • Ability to assist groups to develop and coordinate community activities and programs
  • Ability to listen and seek for information that promotes communication and lead to a cooperative approach to problem solving within and interdisciplinary setting
  • Ability to lead, coach and motivate staff in a team setting
  • Ability to work with clients who have active addiction and difficult/challenging behaviours
  • Ability to establish and maintain good working relationships with other agencies and service providers, to deal tactfully and effectively with co-workers, public and staff from other agencies
  • Valid BC Driver’s License and daily access to a reliable vehicle


How to Apply:

Please review the attached job description for a complete list of duties, qualifications and competencies.  To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.  This information will be used as part of the selection process.

Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.

Please review the Job Description prior to applying

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As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.

Only applications submitted using the Online Recruitment System at will be accepted

If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous Peoples, People with Disabilities and Disabled People, persons of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference.  We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.