Manager, Admission

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Reporting to the Director, Undergraduate Enrolment, the Manager, Admission is responsible for planning, coordinating, and executing the strategies and tactics required to support institutional undergraduate enrolment priorities. The Manager will be responsible for admission policies and processes related to identifying and admitting well-qualified domestic and international students.

The Manager, Admission will provide direct oversight and leadership to a diverse team responsible for processing and evaluating applications to undergraduate degree programs. Additionally, the incumbent will liaise with stakeholders and partners both at Queen’s and external to the University, including third-party service providers, and colleagues within the Office of the University Registrar (OUR) on matters relating to admission, registration, student awards, and academic records and fees. The Manager, Admission is an integral member of the Office of Undergraduate Admission and Recruitment (UAR) management team.

• Plan, develop, and implement effective admission strategies, programs, and activities to attract, admit, and enrol qualified students to programs across all faculties and schools.
• Oversee the day-to-day activities of admission staff to ensure equitable and timely processing and adjudication of undergraduate applications.
• Demonstrate sound judgement with respect to the understanding, interpretation, and application of university policy.
• Develop and maintain expertise of educational systems to identify and evaluate applicants for admission.
• Oversee research and analysis of applicants and curricula, tracking multi-year trends to make conclusions regarding institutional enrolment priorities, including the recruitment and enrolment of equity deserving applicants.
• Ensure seamless integrated approach, documentation of processes are up to date and that staff, including campus partners, are trained on admission processes and procedures.
• Identify, develop, and maintain relationships with key partners including, but not limited to, guidance counsellors and other key personnel at high schools, colleges, and universities related to assessment, evaluation, and admission activities.
• Identify opportunities for business process improvements and update administrative calendars as required.
• Prepare annual reports (narrative and statistical) for internal and external audiences. Collaborate within UAR and campus partners to identify and prioritize reporting requirements and timely communication, and to ensure clarity of process to achieve admission targets.
• Develop appropriate measurement criteria to evaluate the effectiveness of admission activities and business process.
• Recommend, develop, and implement strategies and tactics to improve processing of applications and ensure achievement of enrolment targets.
• Participate in budget planning and recommend resource allocation decisions.
• Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate on staffing committees, and make effective recommendations regarding employee selection.
• Manage performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
• Assess staff training and development needs, and ensure that employees receive training required to improve and sustain successful performance.
• Investigate, address, and resolve employee/labour relations issues, including disciplinary matters. Make decisions or effective recommendations on matters involving possible discipline, discharge and probationary termination.
• Other duties as required in support of Undergraduate Admission and Recruitment.

• A University degree (Queen’s degree preferred), combined with several years of related experience.
• Several years of experience managing and directing staff.
• Experience in a leadership role.
• Experience developing proposals and project plans, including measurement criteria.
• Experience developing presentations and speaking to large groups of people.
• Experience organizing, promoting, and executing special events.
• Student recruitment and admission, marketing, or public relations background is an asset.
• Consideration may be given to an equivalent combination of education and experience.

• Excellent verbal and written communication skills, including negotiation skills.
• Must be creative and willing to develop and implement new ideas and innovative approaches to set and meet objectives.
• Analytical and interpretive skills, and the ability to develop and implement recruitment strategies that are targeted and measurable, evaluate their effectiveness, and recommend and implement change.
• Ability to work effectively with internal and external stakeholders at all organizational levels .
• Excellent organizational skills and ability to coordinate and lead the execution of activities efficiently and effectively.
• Well-developed public relations skills.
• Excellent interpersonal and diplomacy skills as well as strong intercultural communication skills.
• Experience harnessing and leveraging technology, particularly to advance communication and tracking strategies.
• Specific experience with software packages/applications (PeopleSoft, Microsoft Office).
• Ability to travel and work non-traditional hours (some evenings/weekends).

• Evaluate job candidates and make effective recommendations on suitable hires.
• Make decisions and/or effective recommendations regarding transfers and promotions.
• Plan, prioritize, and manage the work of employees, providing strategic and tactical advice, guidance, and coaching.
• Evaluate employee performance and decide on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial action for staff disciplinary situations.
• Investigate, address, and resolve employee/labour relations issues, including disciplinary matters.
• Assess investigation outcome of grievances and make effective recommendations on appropriate course of action or next steps on grievances.
• Make effective recommendations on level of discipline up to discharge and probationary termination.
• Determine and develop effective marketing strategies for recruiting and promotion.
• Determine and evaluate criteria to measure the effectiveness of admission activities.
• Decide how to prioritize activities to accomplish short- and long-term objectives for self and reports.
• Decide on resource allocation as well as staff and budget recommendations for supplemental resources to support plans.
• Decisions regarding student admissions.
• Decide how and when to best invest time and attention to various admission activities for optimum results.
• Determine and recommend content for communications (print, web, other electronic, presentations).
• Determine the best methods for establishing and maintaining relations with external organizations in outreach efforts.
• Identify the significance, benefits, and risks of available alternative solutions or methods pertaining to recruitment and admissions processes.