Manager, International Programs Office


Reporting to the Associate Vice-Principal (International), the Manager, International Programs Office (IPO) is responsible for the overall leadership of all IPO programs and initiatives. The IPO works cooperatively with university exchange partners worldwide and facilitates the integration of incoming students from partner universities. The IPO promotes internationalization at Queen’s by supporting student mobility programs and initiatives for Queen’s students; serving as a resource for Faculties/Schools; and creating, developing and executing international study opportunities for undergraduate students particularly in the Faculty of Arts and Science. In conjunction with the AVP (International), the incumbent develops the strategic plan and budget for the unit and is responsible for its implementation and management. Committed to equity, diversity, and inclusion, the Manager, IPO also manages the IPO staff team.



  • Leads the research, development, implementation, management and central coordination of international study opportunities, for undergraduate students in the Faculty of Arts and Science. Supports student mobility programs in other faculties and schools on behalf of the university. This includes developing strong working relationships with diverse internal stakeholders and international partner institutions.
  • As part of the management team in the AVP (International) portfolio, provides input into the strategic plan for the portfolio and leads the implementation of objectives strategically, operationally and financially as related to the IPO.
  • Interacts with a diverse cross-section of the university community, including the senior administration, deans, faculty members, professional staff, students, alumni, and parents to consult, seek and provide advice and information, and to respond to queries.
  • Develops and manages the annual IPO budget ensuring funds are allocated, appropriately tracked and reconciled.
  • Identifies opportunities and makes recommendations to the AVP (International) for revising and/or implementing academic programs, policies and procedures for international studies.
  • Directs the admission process for the incoming and outgoing student-mobility programs as well as specialized international programs being administered by the IPO. Approves recommendations for acceptance of applicants.
  • Analyzes statistics for each student-mobility partnership under the IPO to ensure balance and adequate places for Queen’s students. This includes analyzing potential areas for growth and areas where there may be enrolment pressures for incoming exchange students.
  • Plans, prioritizes and manages the work of the IPO employees, providing strategic and tactical advice, guidance and coaching. Identifies the need for staff resources, participates on staffing committees, and makes effective recommendations regarding employee selection.
  • Manages performance by establishing performance standards, reviewing and evaluating performance and conducting formal performance reviews on an ongoing basis.
  • Assesses staff training and development needs, and ensures that employees receive training required to improve and sustain successful performance.
  • Investigates, addresses and resolves employee/labour relations issues, including making decisions regarding disciplinary and discharge matters.
  • Promotes a culture of inclusion and diversity and a sense of service in support of the University mission.
  • Leads or assists with special projects for the AVP (International) and fulfills other duties as required.



  • A university degree combined with five years of progressive experience in international education and program development.
  • Previous experience and expertise in dealing with a diverse cross-section of the university community, including senior administrators, deans, faculty members, professional staff, students, alumni, and parents.
  • Previous management experience and demonstrated ability to lead, and develop professional employees.
  • Previous experience developing and managing budgets.
  • Ability to travel internationally occasionally.
  • Consideration will be given to an equivalent combination of education and experience.



  • Excellent interpersonal and human relations skills and the ability to interact professionally with external partners and employees at all levels of the university
  • High diplomacy skills, including sensitivity to international perspectives and intercultural competence.
  • Ability to participate in strategic planning combined with the capacity to lead and implement initiatives to support unit and university objectives.
  • Ability to independently make sound decisions in high-pressure situations and take responsibility for those decisions.
  • Ability to synthesize information and present options and recommendations for consideration.
  • Ability to adapt to changing circumstances and expectations and lead others through change.
  • Excellent presentation, oral and written communication skills.
  • Superior organizational and planning skills with the ability to meet deadlines while coordinating a number of activities and multiple demands.
  • Ability to be objective, fair and flexible without compromising standards and established policies.



  • Decides when to involve the Associate Vice-Principal (International) with more complex situations. When referring, brings forward recommendations for resolution.
  • Identifies opportunities to enhance the visibilities of the IPO office through the creation/identification of new initiatives and programs. Determines the most efficient and effective method for implementation and change.
  • Makes recommendations to the Associate Vice-Principal (International) regarding strategic initiatives to support and enhance IPO operations and mandate.
  • Oversees the management of department budget determining fund allocation and recommending opportunities for cost containment. Works with the Associate Vice-Principal (International) to develop the budget for the IPO.
  • Recommends changes to current policies and when to implement new policies and procedures to support the application of academic programs for international studies.
  • Assesses student applications, determines suitable candidates and when to make exceptions to policies or procedures in complex or special circumstances.
  • Determines appropriate action to handle emergencies in accordance with departmental and university procedure.
  • Makes recommendations about student mobility numbers for inbound and outbound exchange students based on data analysis and negotiations with international partner institutions.
  • Evaluates job candidates and makes effective recommendations on suitable hires.
  • Makes decision and/or effective recommendations regarding transfers and promotions.
  • Evaluates employee performance and decides on appropriate training or coaching to address lack of proficiency in carrying out responsibilities, or remedial actions for staff disciplinary situations.
  • Assesses investigation outcome of grievances and makes effective recommendations on appropriate course of action or next step on grievances.
  • Makes effective recommendations on level of discipline up to discharge and probationary termination.
  • Decides how to proceed and who to work with for each project or initiative.