Site Support Technician-USA

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Job Description
Position at Ingram Micro

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Responsibilities: Position responsible for the monitoring, troubleshooting and maintenance of all IS solutions at supported Office or Advanced Logistics Center location(s). IS solutions supported include (but not limited to) network appliances, wireless devices, telephony equipment, mobile devices, radio frequency guns, desktop hardware, software and related peripherals. The role of Specialist, Site Support will provide 2nd level support to end users or processes that cannot be resolved by 1st level support (Client Services Desk) and enable Moves, Adds and Changes to the environment. They will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.

Requirements: Education: High School Diploma Experience: 3+ year's experience in an IS service delivery organization ITIL certification preferred Ability and knowledge to talk to customers at multiple levels/all areas of the business to formulate business integration plans. Must be able to communicate fluently in local language of site Minimum kinds of knowledge, skills and abilities required to do this job: Working understanding of PBX administration, VoIP, Softphone and CTI technologies. Working understanding of Microsoft Windows Operating systems and administration with similar technologies Conceptual understanding of design, implementation and administration of current communication technologies Working understanding of the current technologies and techniques with LAN design, implementation, and administration Working understanding of the current technologies and techniques with desktop support and desktop operating systems Conceptual understanding of e-commerce technologies, including SOA Working understanding of financial accounting including budget processes Working understanding of general business operations including sales, finance, operations, and purchasing Advanced knowledge of Microsoft Office, Visio and Project

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.