Business Analyst-USA

Job Description
Position at The Phoenix Group

Looking for positive and motivated candidates for Business Analyst position. Candidate will be working with customers, business partners, and internal departments to manage and own the business processes performed on a day to day basis. Candidate will be part of a Business Analyst team that will handle projects both independently and in tandem where necessary. Candidate will document and funnel requests for new features into operational process standards. Documents consist of SOWs, function design specifications and SOPs. Requests and interaction will focus heavily on third party and home-grown software packages including: WMS, Web-based applications, multiple ERP and Accounting packages, SAP, CRM, and custom API integration interfaces.

Job Area: O'Fallon, Missouri

Start Date: Immediate opportunity

Job Duration: Perm-FTE

Degree Type: Associates or Bachelor's Degree preferred

Responsibilities will include:

  • Interpreting and defining requests for system changes from other departments. Defining scope and creating SOWs
  • Working with development to define specifications and level of effort (LoE)
  • Working with a structured SLDC - Agile Development shop
  • Working with department heads to discuss improvements to current processes, providing guidance on system capabilities and approving workflow changes
  • Working with customers to understand their system usage needs for requested software package changes
  • Defining and documenting workflows for existing and proposed processes
  • Use of Jira / Excel to plan, organize, and deliver project milestones
  • Internal user training on new features and releases of system software packages
  • UAT - Testing requested feature changes before release to ensure desired functionality
  • Creating and publishing of instructional documentation for feature releases - SOPs

This position requires:

  • Candidates should have at least a two year degree in a related PM/BA/technical field
  • At least two years' experience within the project management or business analyst field with a focus on software packages OR two years of development experience
  • Basic fundamental understanding of network infrastructure and common application layer TCP/IP protocols
  • Excellent communications skills - ability to communicate clearly and concisely on a professional level with the ability to adapt to audiences of varying technical skill levels
  • Thorough at documentation (technical writing experience a plus)
  • Creative problem-solving skills
  • Highly proficient in Microsoft Office and Visio
  • Ability to manage time effectively while working both unsupervised and as a team
  • Self-motivated and driven to meet goals and commitments set by management
  • Prior experience with SAP and WMS system is a plus