Customer Service Representative

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Samuel, Son & Co. is growing! If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co.

Due to our continued success, we are seeking a Customer Service Representative to join one of our team in Lachine, QC. If you think you have what it takes to become part of our team, contact us today.

Here are some of what we have to offer:

  • Competitive compensation
     
  • Paid vacation and an annual bonus
     
  • Health, dental and vision insurance
     
  • Pension plan with company match
  • Opportunity for career growth and stability 
     

RESPONSIBILITIES:

  • Process orders received by telephone, email or other communication
     
  • Initiate credit/debits for returned goods, price discrepancies, taxes, etc.
     
  • Assist with customer orders and inquiries
     
  • Initiate and send credit applications and provincial tax forms for new customers
     
  • Expedite orders and collect on past due accounts to provide prompt release of orders when necessary
     
  • Initiate consignment paperwork for sales staff
     
  • Work closely with Sales Representatives
     
  • Communicate with Supervisor when customer issues arise in order to ensure customer satisfaction
  • Perform CRM administrative duties including:
     
    • Entering data such as sales leads
    • Updating customer information
    • Updating competitive leads
    • Updating forecast
QUALIFICATIONS AND REQUIREMENTS:
  • Able to communicate effectively in both English and French
  • Able to work independently
     
  • Good organizational and problem-solving skills
     
  • Excellent interpersonal skills
  • Inside Sales / Customer Service experience is an asset

SAM 123