Sr. Advisor, Home Solutions, Pembina 032

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As Canada\'s fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.

As a Senior Advisor, you will strive to create an amazing customer experience by understanding the customer\'s needs, inspiring them to see what\'s possible with the latest technology, identifying and creating complete solutions according to their needs and lifestyle, and retrieving all the necessary products and services for them. You will also support store leadership to execute and validate processes.

As a senior advisor you will....

... Ensure that employees are consistently learning and developing your skills through the implementation of BBY programs, employee training, and sharing of your own knowledge. That you are consistently sharing product knowledge, best practices, and that you demonstrate and lead by BBY's Values

... Actively coaching and demonstrating ways to maximize longer term relationships with our customers through the execution of BBY programs where they are applicable, finding new ways to improve the customer experience through consistently improving your own knowledge, and teaching best practices to your team members. Going above and beyond to ensure that every customer escalation is dealt with in a positive manner, and that you support your team in doing the same.

... Ensuring that your team is positively contributing to the stores KPI\'s, including: store revenue, shrink, merchandising standards and tasking, inventory health, SOP compliance and health and safety.

We'd love to hear from people who have 1 to 2 years' experience in retail:

    • Providing daily work direction and training to employees on your shift • Leading by example by consistently providing great customer experiences and teaching best practices to team members • Continuously develop your own business acumen and share what you have learned with other employees.

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology