Field Human Resources Manager

Job Description
Position at Ingram Micro Commerce & Lifecycle Services

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

The Manager of Human Resources will be the lead HR role at the site and will partner with the site operations leadership team to deliver high quality support and advice. This position will support our vision and strategic direction to cultivate our world-class distribution facilities, acting as a change agent to continually develop the culture and support the vision. In this exciting role, you will be responsible for ensuring on-site human capital requirements are met including: the sustainability of a reliable and competent workforce that delivers improvements in productivity. This position will provide guidance across employment law, recruitment, performance management, change management and engagement initiatives.

You will have the ability to lead a broad array of HR initiatives in a highly challenging and rewarding environment where you will play a significant role in impacting our people and operations strategy. This is a role where your contributions will be noticed and you will be able to make a real difference within our organization. If you are an outside of the box forward thinker with a passion to continually evaluate and adjust to ensure higher performance then this is the role for you.

Duties & Key Responsibilities:

General HR Support

  • Provide support to employees and managers in the handling of all human resource related activities which may include: employee relations, fielding employee questions or concerns, communication and the interpretation of policies and procedures
  • Supports and serves as a liaison between employees and management
  • Work closely with the Centers of Excellence in compensation and benefits and talent acquisition to ensure associates
  • Advise managers on salary offers and equity increases
  • Provide counsel to employees and management to maintain a productive and positive work environment, including development planning, coaching, etc.
  • Coordinate workers compensation program, includes issues relating to modified duty/early return to work, ADA and litigation
  • Assist in the recruitment efforts and new hire and transfer processes including but not limited to: coordination of openings, development of job descriptions, diversity recruitment strategies, interview candidates, job offer recommendations and offer letters, write announcements, and act as liaison with the hiring manager and the recruiting team
  • Conduct employee investigations as needed and ensure timely and responsible resolutions
  • Consult with appropriate legal counsel as needed

Performance Management
  • Consult with and advise management to maximize employee productivity through swift and timely resolution
  • Resolve employee performance issues to ensure appropriate corrective action steps are taken, including coaching, verbal / written warnings (corrective action), Performance Improvement Plans

  • Provide counsel and support to managers for performance development and improvement
  • Provide and track compliance of required training including conducting New Employee Orientation, New Manager Orientation, Harassment Awareness and other related compliance training, leadership and management courses, etc. as needed
  • Ensure compliance with all state and federal laws and regulations pertaining to Human Resources matters
  • Partner with internal Compliance team to participate in audits conducted by state or federal agencies such as the OFCCP
  • Monitor and provide feedback regarding the use of policies and procedures and propose / draft policies / updates as needed



  • Strong communications skills: interpersonal, oral and written
  • Must be able to work with all levels of associates and management within the organization
  • Ability to prioritize workload and self-manage projects, handle multiple tasks and meet strict deadlines

  • Computer Skills: Microsoft Office applications: Excel, Power Point, Word, Access and Outlook
  • Experience with HRIS systems- Workday and Fieldglass
  • Knowledge of basic HR law and applications
  • Extensive background as an HR Generalist, ideally within a distribution or enterprise retail business
  • Strong analytical and conceptual thinking skills; ability to analyze data
  • Human Resource experience should include familiarity with and experience in recruitment, associate relations, associate communications, and leave of absence laws

  • Bachelor's degree in Human Resource Management, Business, Organizational Management or comparable discipline, or related field experience preferred
  • PHR or SPHR certification is a plus
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.