Service Desk Analyst
SERVICE DESK ANALYST
Job ID: 3128
Location: BURNABY, BC
To be considered for this role, applications MUST be submitted online, by clicking on 'Apply' below.
- Join one of BC’s Top Employers!
- Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!
BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.
BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.
Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.
BC Housing is committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We encourage and welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference.
BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:
- In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
- Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
- Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
- Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
- An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
- Participation in community and charitable events.
** Please note: Eligibility for benefits offered is based on employment status **
SERVICE DESK ANALYST
The Service Desk Analyst provides level one technical support on the IT Service Desk covering the hours from 8 am to 5 pm. They serve as first point of contact for clients seeking technical assistance over the phone or via our ticketing system. This includes performing remote support and troubleshooting for our Home Office, all Regional Offices, and Directly Managed Sites, while adhering to IM&T’s policies, procedures and standards in undertaking this work.
The successful candidate will have the following:
- Degree or diploma in Information Technology or Computer Science from a recognized post-secondary institution.
- Microsoft MCSE or A+ Certification an asset
- Minimum three years progressively more complex and responsible work experience, including:
- Two years experience supporting desktop workstations and associated peripherals
- Two years experience providing first line support (help desk) to users
- Two years experience with Microsoft Office
Or an equivalent combination education, training and experience acceptable to the employer
KNOWLEDGE, SKILLS AND ABILITIES:
- Extensive knowledge of desktops, laptops, printers, mobile devices, and all peripherals including audio/video devices
- Extensive knowledge of Windows operating systems
- Extensive knowledge of Microsoft Office Suites
- Ability to train users
- Physical ability to lift computer equipment over 40 pounds
- Excellent organizational and analytical skills
- Excellent communication and inter-personal skills
- Work within a team of technical analysts and be a team player
- Work effectively with minimum supervision
- Generate and articulate new ideas
- Adapt effectively to new technologies
- Create and update technical and end user documentation
- Excel working under pressure to meet deadlines and changing priorities
- Excellent customer service skills
- Local travel required to Directly Managed sites and regional offices. Occasional travel to regional offices outside the Lower Mainland may also be required.
How to Apply:
Please review the attached job description for a complete list of duties, qualifications and competencies. To be considered for this competition, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position. This information will be used as part of the selection process.
Your cover letter and resume should be submitted as one document in your profile when applying for this position. Please add your cover letter to your resume and submit both documents as your resume.
(When there is a pop up asking if you wish to view only secure items, press no)
As part of the application process, you will be prompted to fill out a questionnaire which must be completed in order for your application to be considered. Please allot up to 5 minutes to fill it out after submitting your resume and cover letter as one single document.
Only applications submitted using the Online Recruitment System at www.bchousing.org/careers will be accepted
If you are passionate about what you do and want to use your expertise to engage in a meaningful and challenging work, please apply to join our team today at www.bchousing.org/careers
We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.