Documentation Clerk

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THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership.  Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

 Our mission is making a difference in people's lives and communities through safe, affordable and quality housing.

BC Housing is committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets.  We encourage and welcome applications from women, visible minorities, Indigenous Peoples, individuals with disabilities, persons of any sexual orientation or gender identity, and all people committed to meaningful work that makes a difference.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians.  And while they’re here, employees can take advantage of many opportunities:

  • In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
  • Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
  • Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
  • Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
  • An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
  • Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **

DOCUMENTATION CLERK

POSITION SUMMARY

The Documentation Clerk is responsible for processing documentation such as tenant move-outs, building inspections, Declarations of Income and Assets, pet registration, tenant chargebacks, and accounts payable invoices. The position performs property portfolio and property maintenance support functions, provides direct face-to-face and telephone-based customer service to visitors and clients, processes leave management documentation, maintains various databases and current tenant files, and provides general operational support. Positions are located in different work centres. The full range of duties may not be performed at all times, as incumbents will be assigned in accordance with operational requirements. However, incumbents can expect to rotate through all functions and are required to be knowledgeable of all duties.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

  • Secondary school graduation plus completion of a comprehensive post-secondary course in office or business administration from a recognized educational institution.
  • Minimum of two years varied clerical experience in related office administration, including contact with diverse members of the public.
  • OR an equivalent combination of education, training and experience suitable to the employer.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Sound practical knowledge of the rules, practices and procedures of office and program administration
  • Sound practical knowledge of Windows based programs including Word and Excel
  • Working knowledge of BC Housing’s customized JDE1 application preferred
  • Basic knowledge of accounting
  • Ability to interpret and understand financial documents received from tenants
  • Good verbal and written communications skills
  • Excellent interpersonal skills, with good conflict resolution skills
  • Ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgement when dealing with a variety of clients, including those of diverse cultural, educational and socio-economic backgrounds and those with difficult behavioural issues
  • Ability to prioritize, multi-task and process a large volume of work in a fast-paced environment with a high degree of accuracy while meeting prescribed deadlines
  • Ability to type 50 wpm
  • Ability and interest in taking initiative, being flexible, adapting to change and contributing in a team environment
  • Ability to assess and respond quickly and effectively to an incident and/or crisis
  • Please Note: *An eligibility list may be established*