Multi-Channel Logistics Team Lead

Multi-Channel Logistics Team Lead


Making sure that all of our many products arrive on time and where they're intended is a tall order. Fortunately, our Supply Chain & Logistics Team is an expert at orders, no matter what the size.

The Multi-Channel Logistics Team Lead is responsible for ensuring the timely, accurate and efficient execution and administration of all MCL operations functions by providing directions and priorities of the daily workload. The Team Lead achieves this through operational execution, technical subject matter expertise; good leadership, coaching and support to the team; excellent organizational and time management skills.

As a Multi-Channel Logistics Team Lead you will...

    • Monitor, guarantee and enforce that MCL operations are executed with the expected service levels of our customers, contract agreements, CSG and stores, including but not limited to appointment scheduling, inbound operations, inventory management, outbound operations, Customer escalations, vendor on boarding, back order management, etc. • Work with MCL Supervisor and Analytics team on providing forecasts to the different teams for operational planning • Plan and prepare for events and holiday planning with all areas of business to guarantee that Store, eCommerce fulfillment and Replenishment objectives are met • Understand and maintain a high level of technical expertise on all systems used within MCL function • Monitor performance of all third-party operations daily and provide feedback to management and vendors on deviations • Conduct weekly meetings to ensure team and projects are on track • Suggest improvements and new processes to increase team productivity • Work with the MCL Management on various company projects acting as SME in Logistic operations and communication

We hope you are passionate about...
    • Organization - project coordination take focus, and the ability to maintain a pulse on every moving part of the process • Logic and critical thinking - we're largely a data driven company so consideration of all angles and viewpoints is vital
    • Having fun while being the best - we work hard but play harder

The experience we need...
    • 3-5 years General Logistics experience • 1-2 years specializing in Transportation or Process Management • Diploma in Supply Chain, Logistics, Transportation Management

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology