Administrative Team Lead


Summary of Position

Located in Langley BC, The Administrative Team Lead will be directly responsible for monitoring, planning and executing schedules and plans as they pertain to the responsibilities of the National Administration Team, providing support to general Admin areas, including Customer Service and Procurement. The incumbent candidate will be ready to take on and provide comprehensive support to any Admin oriented areas within Geek Squad City Vancouver - as assigned by our Business and in line with their individual skillset.

The Team Lead will ensure that expectations are clearly defined, SOP's are followed, performance and productivity is monitored, and that focused coaching is provided when necessary. They will also promote task resolution and provide motivational support as required to complete these tasks. This role requires an individual who is technically competent, with working knowledge of various computer and consumer electronics products.

The Administrative Team Lead must possess a sound knowledge of Smarts, have exceptional customer service skills and must be able to recognize, escalate and provide recommendations to resolve process deficiencies. They will also participate in team sharing exercises with their first team (the other Team Leads) to encourage and build the leadership within Geek Squad City.

Responsibilities

    • Determines the daily workload of the team through reporting and physical observation • Assigns tasks, monitors performance and works alongside the team to ensure KPI's are met • Trains and supports associates to successfully carry out their job duties • Maintains a strong focus on Quality and enhancements to current SOP's • Assists others in the resolution of problems related to established processes and procedures, technical or equipment issues, recommendations to improvements in workflow, processes and procedures etc. • Provides feedback to the corresponding Supervisor regarding associates and team performance based on observations and interactions • Promotes a positive work environment through actions and attitude • Plays a role in the development and implementation of any changes • Produces reports by collecting data pertaining to the key performance metrics of the team • Completes all paperwork and documentation thoroughly, accurately and in a timely manner • Maintains a safe and 5S compliant environment for associates and visitors, keeps all work areas clean, neat and organized, identifies security risks and takes appropriate corrective measures

Qualifications

    • Must have excellent verbal and written communication skills • Grade 12 (or equivalent) or combination of relevant education, training and experience • Solid knowledge of Outlook and Excel • Proven ability to develop new processes and improve existing ones • Proven ability to work well under pressure and strong attention to detail • Previous leadership experience is an asset • Relevant post-secondary education, multi-brand training certificates, manufacturer authorizations and A+ certification are assets