Manager of Digital Infrastructure and Transformation

Manager of Digital Infrastructure and Transformation 
 

Hours: Full-time (37.5 hours/week) 

Duration: 2-year contract 

Salary: $89, 855 per annum. 

Location: Ottawa or Toronto 

Travel: Travel between Ottawa and Toronto is required as part of the position 

Deadline: Monday, November 28, 2022, 5pm EST 

Amnesty International Canadian Section (English Speaking), also known as AICSES, is seeking to hire a Manager of Digital Infrastructure and Transformation who can provide technical expertise, leadership and change management across the organization in accordance with our 2022-2030 Strategic Plan. 

The Manager of Digital Infrastructure and Transformation is primarily responsible for sourcing and advocating for advanced cutting‐edge technology solutions for the organization as well as providing training and assistance on technology platforms to end‐users. They research, implement, and encourage broad adoption of in‐depth IT usage throughout the organization.  

This position is responsible for leading and strategizing the digital transformation roadmap for the organization. Being a core part of the business, they align teams with ascertaining business requirements and looking for technological capabilities inside the internal infrastructure. 

The Manager will have a visionary perspective on how effective organizations are using the Cloud with decentralized workspaces via multiple portable devices. They will be the primary liaison to an outsourced IT strategy and operations group who serve in a complementary capacity on overall strategy/security and a backup role on user support.  

Reporting to the Director of Finance and Operations, advising Executive Management, and participating in key board committees, this position will have oversight over AICSES’s ITS strategy including developing benchmarks and milestones and proposing new budget items for the way forward. This individual must ensure all tools are equitable, transparent, and efficient. In addition, they will support the implementation and roll-out of any new platforms, tools and ways of working that are aligned with our strategic priorities and our ongoing commitment to ARAO-DEI. 

The successful candidate must bring a deep and abiding commitment to tackling systemic issues affecting historically marginalized employees and communities with a specific lens of intersectional anti-racism, anti-oppression, feminism, and accessibility to external and internal work. This includes an ability to proactively support in building an environment that reflects Amnesty International Canada’s promotion of a culture of respect, equity, and fairness.   

WHAT YOU’LL DO 

• Plan and lead execution of Digital Transformation projects to successful completion including supporting business stakeholders in achieving desired improvement in support of the digital transformation strategy through successful projects delivery. 

• Collaborate with technology teams to ensure alignment with IT tools and processes. 

• Recommends and advocates for collaboration platforms, messaging/communication tools, and project management applications across the organization. Researches and recommends new technology and moves the organization forward in implementing advanced tech services. 

• Collaborates and guides as the primary point of contact when working with outsourced IT service bureaus to do high‐level strategy and long‐term planning all the way down through to backing up on end‐user helpdesk support. 

• Help develop and maintain the IT security and threat awareness posture and coordinate with our international affiliates to keep an updated secure stance globally as we interface with their systems. This includes forward planning, oversight and administration of daily security, and threat response. 

• Evaluates existing and prospective hardware, software, and service platforms and recommends actions or process changes to improve efficiency/effectiveness and depth of adoption. Leads in developing long‐term strategies and capacity planning for meeting future computer hardware, software, and SaaS portal needs. 

• A key player in the strategic importance of the organization’s overall direction and mission who will collaborate with management, IT vendors and international groups to implement ongoing improvements in technology processes and procedures across multiple Canadian locations and with international Amnesty affiliates. 

• Analyze, evaluate, and overcome project risks, and produce project reports for management and stakeholders 

• Proactively reaches out to employee‐users with group or individual instruction and proposes solutions before they experience problems using computer software, hardware, or operating systems.  

• Seeks to deepen the engagement between users and the systems they have available to them. Is the advocate for advanced technology in the workplace. 

• Provides or facilitates direct instruction and tutoring to end‐users on maximizing the value of their IT assets. This includes troubleshooting and configuration of office technology hardware, software or services including notebooks, VoIP, mobile phones, and other hand‐held devices. 

• May assist with or be a resource to other IT projects including software customization, database maintenance and analysis, intranet and external website configuration, and ensuring compliance with internal controls and policies. 

• Presents a positive and supportive image of the IT work group to others. 

• Exercises judgment to choose work method/procedure and to schedule tasks appropriately to meet deadlines. 

• Participates in shared responsibility and collaboration with volunteers, internal and external constituents. 

WHAT WE’RE LOOKING FOR IN A CANDIDATE 

Amnesty International Canada is seeking an individual who can contribute to the diversity of Amnesty’s workforce and its inclusive, anti-racist, and anti-oppressive practices. Provide leadership in ensuring our ITS are equitable, transparent, and efficient. 

Our ideal candidate does not just possess significant technical expertise but must also have a keen understanding of the most relevant technical solutions. You will lead the digital adoption of major infrastructure projects and introduce innovations to our ITS enterprise. You will manage the whole process from both the technical side and the human perspective, including resistance to change. 

EDUCATION AND EXPERIENCE 

• BA/BS in Information Technology or equivalent field 

• Approximately 10 years of IT experience in a fast‐paced and cutting‐edge organization 

• Experience administering Mobile Device Management solutions (Microsoft Intune)   

• Foundation knowledge of relevant software, hardware, and installation processes – specifically MS Exchange, Microsoft Intune, MS Office365, WiFi networking, fiber bandwidth circuits and both Mac and PC fluency 

• Familiarity with software service platforms such as #Slack, DropBox, Signal, 2FA, VoIP systems, SAP Concur, WordPress, GoogleApps, etc. is an asset. 

• Familiarity with the following is an asset: providing advice and recommendations on the design and configuration of: VLAN and IP subnets for traffic isolation, Managing firewall rules, Configuring Mesh, Site-to-site and client VPN connectivity, Configuring SysLog event forwarding 

• Familiarity with these and other systems would be beneficial i.e.,  Dell Secureworks Suite, Cylance, MS Authenticator, MS Azure, Amazon Web Services, AirWatch 
   

QUALIFICATIONS 

• Ability to diagnose, identify and troubleshoot technical issues quickly and correctly 

• Experience managing third line support and vendor escalation 

• Willingness to keep technical skills and knowledge up to date 

• Regular introduction of new or improved IT solutions to support AICES's mission 

• Excellent written and oral communication skills 

• Excellent interpersonal skills in a customer service or support‐providing environment 

• Ability to work collaboratively in a team environment and manage time efficiently 

• Diplomatic and listening skills to help obtain trust, cooperation, and build understanding in order to resolve more complex matters  

• Works autonomously and possesses the ability to determine a sensible approach to a problem in the absence of established policy, process, or procedure 

• Proven ability to work successfully with a diverse population and in applying anti-racism, anti-oppression, diversity, equity, and inclusion principles  

• Proven commitment to self-development in the principles of anti-racism, anti-oppression, diversity, equity and inclusion  

• Proven ability to apply an intersectional lens to your work to achieve anti-oppression in practice  

• Passion for Amnesty International’s mission in the protection and promotion of human rights for all people  

WHY WORK FOR AMNESTY INTERNATIONAL CANADA? 

ABOUT US   

Amnesty International is a movement of 10 million ordinary people in more than 150 countries who come together to achieve extraordinary results in defending and promoting human rights. We get discriminatory laws changed and prisoners of conscience released. We’ve helped stop torture, commute death sentences and worked to end violence against women. We stand in solidarity with Indigenous peoples demanding that their rights be respected.  

OUR COMMITMENT TO ANTI-RACISM, ANTI-OPPRESSION, DIVERSITY, EQUITY & INCLUSION (ARAO-DEI)    

Amnesty International Canada is committed to employment equity, actively seeks diversity in the workplace and welcomes and encourages applications from members of equity deserving groups including women, transgender, non-binary, and LGBTI individuals; First Nations, Metis, and Inuit individuals, persons with disabilities, and members of racialized and marginalized groups. We believe our work is stronger when it benefits from the experience, knowledge and wisdom of people who have faced systemic barriers and encourage applications from qualified candidates who have lived experience as a member of historically underrepresented communities.    

AIC values qualified diverse candidates who bring skills that contribute to our anti-racist and anti-oppression transformational journey. At AIC, employees are expected to contribute to an inclusive environment and bring the knowledge, experience, and ability to incorporate anti-racism, anti-oppression, intersectionality, gender mainstreaming, inclusion, and accessibility practices to external and internal work and to all interpersonal interactions. Click to learn more about our Equity Journey.   

If you are talented, passionate about human rights and want to use your skills, knowledge, and experience to change the world, we encourage you to join us. 

APPLICATION PROCESS 

Please forward your resume and cover letter outlining your experience to Amnesty International Canada. We’ll accept applications on a rolling basis. 

We thank everyone for their expression of interest—and are truly appreciative of the time individuals put into applying—but with the limitations of time only those selected for an interview will be contacted.  Amnesty International Canada is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process.