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Senior Director, People and Culture

Toronto (City), Ontario (CA)
Closing date
Apr 20, 2023

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COSTI Immigrant Services

Senior Director, People and Culture



COSTI, a dynamic social-impact organization, invites applications and nominations for the role of Senior Director, People and Culture. This is an opportunity for an experienced human resources professional to join an innovative organization committed to generating positive impact. For more information about COSTI, a not-for-profit institution that employs approximately 500 individuals, visit

The Senior Director, People and Culture will assume overall management of the Human Resources department at COSTI, and will lead human capital growth and development across the organization. Ensuring the organization’s human resources strategy and practices align with COSTI’s mission, values, and direction, the incumbent will meet COSTI’s HR needs and challenges all while making talent development, employee engagement, and an inclusive and healthy workplace culture a priority. They will work closely with senior leaders and staff across the organization to ensure equity, diversity, and inclusion practices and principles are at the foundation of recruitment, retention, development, and transition of staff.

Reporting to the Chief Executive Officer, the Senior Director, People and Culture will lead a team of HR personnel, including the Director of Talent Acquisition and Labour Relations—a team responsible for delivering the full range of HR services such as employee/labour relations, compensation and benefits, health, safety & employee wellness, recruitment and retention, and so forth. The incumbent is a change ambassador who ensures that the well-being and development of union and non-union talent, resources, budgetary matters, and succession planning are major parts of strategic planning across the organization.


DUTIES and RESPONSIBILITIES (headers appear alphabetically)  


Equity and Inclusion, and Workplace Culture:

  • Ensure policies and practices embrace COSTI’s overarching pillar of being an inclusive, equitable, and engaged employer, and further building a workplace culture that is based on COSTI’s values, which includes compassion for COSTI’s clients being a driving value of the organization’s work.
  • Develop a talent management strategy, a strategy that will include a comprehensive and effective approach to recruitment, retention, and promotion.
  • Develop strategic plans and policies around compensation, benefits, etc.
  • Develop strategies and programs that promote an inclusive, engaged, healthy, and positive workplace culture.
  • Develop metrics that assess the success of the organization as an equitable and inclusive employer.
  • Plan and oversee training and development programs to ensure the continued development of employees.
  • Act as a critical advisor to the Board of Directors HR Committee and to the CEO.


Organizational Development and Culture:

  • Drive cultural transformation and employee engagement across the organization.
  • Develop and monitor strategies to develop and maintain a healthy workplace culture including strategies, programs, and initiatives related to employee communications, engagement, and relations across all COSTI’s programs and services.
  • Evaluate HR department procedures to streamline and/or automate processes, improve customer service, reduce paper-flow, and improve human resources data management.
  • Develop proactive and positive labour relations strategies and programs, and oversee grievance handling, collective bargaining and negotiations, mediation and arbitration, and conflict resolution.


Performance Management:

  • Develop multi-year workforce plans with senior leadership that are based on the current and future needs of the organization, and in alignment with the organization’s strategic plan and funding projections.
  • Develop enterprise-wide performance planning processes based on organizational targets and priorities.
  • Develop employee business continuity and succession planning strategies.
  • Oversee matters related to the supervision and evaluation of staff.



While all candidates are encouraged to apply and, in so doing, share how they see themselves adding value to the COSTI environment, the following credentials and/or experiences are seen as possible markers of the candidates most likely to realize success in the role:

  • Bachelor’s Degree in Human Resources, Organizational Development, Business Administration, or another similar area of study.
  • Certified Human Resources Leader (CHRL) designation or equivalent.
  • Several years’ experience in human resources management; experience in the non-profit sector or public sector preferred.
  • Work experience within multi-site organizations and across program areas, with an emphasis on employee engagement and employee experience, organizational effectiveness, as well as equity, diversity, and inclusion.
  • Experience in the development of equity, diversity and inclusion policies, programs, and practices as well as hands-on experience in creating a positive, engaged workplace culture.
  • Senior leadership experience in the area of labour relations, including managing in unionized settings and handling grievances, and bringing strong collective bargaining and negotiations, mediation and arbitration, and conflict resolution skills.
  • Experience assessing salary and benefits administration plans and programs.
  • Experience developing performance plans and measuring performance indicators.
  • Outstanding listening, collaboration, and team-building skills that enable coordination, consensus, and cooperation.
  • Demonstrated ability to influence, consult, and negotiate.



COSTI encourages applications from individuals reflecting the diversity of our community. For more information on COSTI’s commitment to equity, visit the following link:

COSTI is partnering with BIPOC Executive Search to ensure an applicant list that is diverse and is as intersectional as possible. All interested applicants can send their resume to Helen Mekonen by e-mailing, or can apply through the BIPOC Executive Search mobile app.

In accordance with the AODA Act, for applicants living with a disability accommodation will be provided throughout the search process. Should accommodations be required, please make Helen Mekonen aware by using the above address.

We thank everyone for their expression of interest—and are truly appreciative of the time individuals put into applying—but with the limitations of time only those selected for an interview will be contacted.

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