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Manager, Business Improvement Services

City of Mississauga
Hybrid work from home and at Civic Center, Mississauga, Ontario
Hourly Rate/Salary: $ 128,062.00 - $ 170,749.00 
Closing date
Jun 2, 2023

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Executive, Manager / Director
Contract Type
Job Summary

Reporting to the Director of Corporate Business Services, this role requires a strong leader and experienced business professional to provide objective strategic advice to drive efficiencies and service delivery improvements. As a member of the Corporate Business Services Leadership team, this role develops and implements a range of strategic projects and initiatives that respond to divisional, departmental, corporate and Council priorities.

Duties and Responsibilities

  • Leads and manages the Business Improvement Services section (team of 14).
  • Manages the Corporate Policy review and development program, the Project Management Support Office, and a team of Management Consultants.
  • Drives a customer focused culture throughout the team to deepen internal client relations.
  • Develops strategy, work plans and provide oversight to the implementation of corporate wide continuous improvement programs including the Lean Program.
  • Develops an understanding of departmental operations and business centres to assist in determining what business concepts and practices can be further developed to benefit the City.
  • Identifies and coordinates the prioritization of division/department wide issues and develop strategic plans to eliminate barriers, optimize opportunities and seek partners if necessary.
  • Develops business processes to support continuous improvement initiatives.
  • Leads negotiation of major contractual third party agreements and partnerships.
  • Oversees the Corporate Business Planning process for Government Services (includes 7 divisions) and be responsible for formalizing business plans for inclusion in capital and current budgets.
  • Leads work teams in independent business analysis; organizational strategy, operational review, best practices, benchmarking, business models and cost/revenue models.
  • Prepare reports for the Director, Commissioner and Council as required and will manage and provide leadership to section staff; including recruitment, training, development and performance management.
  • Develop and hold staff accountable to corporate policy and departmental and divisional standards.

Skills and Qualifications

  • Post-secondary education in a relevant field such as business, finance, public administration or related field of study, or a combination of education, training and experience deemed equivalent with an emphasis on business planning in a government or business setting.
  • Minimum of 5 years direct related experience at management level.
  • Demonstrated leadership, team building and strong interpersonal skills required.
  • Must have strong organizational, analytic, project management and problem solving skills.
  • Demonstrated ability to develop strategic business plans.
  • Must possess excellent negotiation, communication, presentation and community building skills with a strong commitment to customer service and excellence.
  • Knowledge of management principles, business planning, accounting practices and financial and budget management.

Hourly Rate/Salary:$ 128,062.00 - $ 170,749.00
Hours of Work:35
Work Location:Hybrid work from home and at Civic Center #LI-Hybrid
Department/Division/Section:CPS/Corporate Services Dept,CPS/Corporate Business Services Division,Corporate Performance & Innovation
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has notbeen granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with theAccessibility for Ontarians with Disabilities Act, 2005and the OntarioHuman Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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