Coord, Customer Service

Job Summary

Reporting to the Facility Manager, the successful candidate will be responsible for administrative duties which support the programs and services offered at the Facility

Duties and Responsibilities

• Supervise the customer service desk and concession includingrecruiting, scheduling, training, supervising and evaluating customer service staff
• Ensure appropriate financial and statistical records are maintained for recreational programs including the preparation of weekly revenue reports and the auditing of daily revenue
• Ensure daily revenue reports are accurate; audit cash procedures
• Understand Corporate cash handling policies and procedures and ensure that they are implemented and maintained
• Assist in the marketing and promotion of recreational programs
• Develop and revise facility administrative procedures which reflect corporate policies
• Input payroll in SAP
• Conduct and track inventory and assist with the processing of all SAP requests
• Provide immediate customer service to the public on all aspects of program operations
• Provide general supervision of staff and programs in the role of Manager-on-Duty
• Act as a back-up for the Administrative Assistant
• Perform other duties as assigned

Skills and Qualifications

• Minimum completion of Grade 12. Post secondary degree or diploma in administrative, business or a related field considered an asset
• Minimum 3 to 5 years administrative experience
• Previous supervisory or leadership experience is considered an asset
• Previous cash handling and inventory control experience
• Previous experience with budgeting and financial reporting is a definite asset
• Working knowledge within the recreation field
• Advanced MS Office, including Work, Excel, Power Point, and a basic knowledge of Access is an asset
• Proficiency in additional computer software applications including SAP and CLASS is considered an asset
• Excellent oral and written communication skills
• Ability to establish effective working relationships, provide excellent customer service and work in a team environment with challenging priorities
• Research and analytical skills required
• Previous knowledge of writing or implementing processes is an asset
• Standard First Aid/CPR C/AED is required (or willing to obtain it within the first 6 months of start date)
• Travel between City of Mississauga facilities as required
• Valid Ontario Driver's License and access to a vehicle as required

Hourly Rate/Salary:$ 65,753.00 - $ 87,671.00
Hours of Work:35

Work Location:City of Mississauga Community Centres / Arenas
Department/Division/Section:CMS/Community Services Dept,CMS/Recreation Division,
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has notbeen granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with theAccessibility for Ontarians with Disabilities Act, 2005and the OntarioHuman Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.