Liaison, JCC Alignment, Cultural Safety & Humility

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

DEPARTMENT: Engagement & Quality Improvement

The Engagement and Quality Improvement (EQI) Department works in large part to support the Joint Clinical Committees (JCCs) which include the: General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC). EQI is comprised of four centres of expertise: Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment. Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs. 

*This role is a remote role allowing the successful candidate to work anywhere in BC.

THE TEAM: JCC Alignment & Operations

EQI includes a JCC Alignment Team that is responsible for preparing for and documenting meeting proceedings and plans of each JCC. In its coordinating role, the team will maintain a central line of sight into each JCC’s agendas and initiatives and surface linkages and dependencies between initiatives. The JCC Alignment Team will partner with EQI leaders that lead relationships with JCC Co-Chairs (GPSC, JSC, SCC, SSC) and strategy execution to increase alignment across JCCs where possible and ensure a progressive partnership between Doctors of BC and the provincial government. The JCC Alignment Team will also house the Learning and Development team.

THE JOB: Liaison, JCC Alignment, Cultural Safety & Humility

Reporting to the Manager, JCC Measurement & Planning, the Liaison, JCC Alignment, Cultural Safety & Humility is responsible for the development and implementation of a suite of initiatives within the JCC Indigenous Specific Anti-Racism (ISAR) and Cultural Safety Portfolio. This role ensures the advancement of initiatives to proactively address Anti-Indigenous specific racism in physician service delivery, strengthen the provision of culturally safe care, and improve the experience of care for Indigenous Peoples (First Nations, Metis, and Inuit) on behalf of the Joint Collaborative Committees.

The Liaison, JCC Alignment cultivates trusting and respectful connections and relationships with community leaders, educators, Elders, and leaders from First Nation, Inuit, and Metis communities. They work collaboratively with EQI and Doctors of BC staff, including the JCC ISAR CS Working Group, and other key partners including physicians, Ministry of Health representatives.

The Liaison, JCC Alignment provides advice and expertise to the JCC co-chairs and EQI leaders to ensure that the ISAR CS portfolio is addressing the mandate outlined in the Physician Master Agreement. The Liaison works with key partners, such as Ministry of Health, Health Authorities, FNHA, to ensure alignment of JCC activities with provincial direction and strategy.

WHAT SUCCESS LOOKS LIKE

Relationship Building (A):

• Ability to set objectives necessary for obtaining feedback and assistance.
• Working with different cultural groups from a place of learning, understanding and humility.
• Identifies and builds trusting relationships with physician leaders at local and regional levels, both virtually and in-person.
• Seeks referrals from others with relevant expertise and influence.
• Attends and maintains relationships with relevant formal and informal professional groups and external organizations.
• Creates and maintains effective and positive relationships within Doctors of BC and its programs.

Change Advocate (A):

• Fosters collaboration and coordination to reduce duplication of effort and identify opportunities for physicians to become local champions on topics of cultural safety, anti-racism, diversity and inclusion.
• Connects and networks on local initiatives with the long term goal of coordination and potentially expand and establish activities to regional and provincial levels.
• Assists and encourages physician champions in their efforts to connect with local communities and cultural groups.
• Strong organizational skills with ability to maintain accurate, detailed, and up-to-date knowledge on initiatives and developments in this subject area.
• Maintains up to date knowledge on best practices and education regarding diversity, inclusion, cultural safety, and anti-racism; and recommends changes that impact strategic directions.
• Evaluates progress and sets expectations for monitoring, feedback systems and review of performance trends.

Strategic Thinking (I):

• Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
• Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
• Clearly articulates and promotes the significance and impact of employee contributions to promoting and achieving organizational goals, ensuring team objectives are consistent with strategic plan.
• Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.

Leading Self (I):

• Adapts approach without feeling own agenda or outcomes have been compromised.
• Challenges inefficient/ ineffective work processes and offers constructive alternatives.
• Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
• Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.

Executive Presence (A):

• Demonstrates responsiveness and respectfulness while partnering with key stakeholder groups.
• Ability to appreciate grassroots change and help elevate sensitive topics in politicized environments.
• Responds constructively in high pressure situations and acts confidently to captivate the attention, interest and respect of others.
• Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.
• Thinks before speaking, has the ability to showcase active listening skills and states own perspective confidently but diplomatically despite potential challenge from influential third parties.

Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Must be of Indigenous ancestry (i.e., Turtle Island - self-identify as First Nations, Metis, or Inuit)
• Must possess a deep knowledge and respect of Indigenous culture and traditions and understand the diversity of First Nations, Metis and Inuit cultures.
• A graduate university degree and/or a recognized professional designation in a specialized field, and up to six years of progressive experience; or having an equivalent level of related work experience in-lieu of post-secondary education.
• Significant experiences with Indigenous cultures, communities and organizations and experience working with Indigenous communities, Elders and Knowledge Keepers.
• Public engagement training, project management and change management training and experience is an asset.
• Experience leading complex and adaptive change, including implementing and coordinating provincial initiatives

• Provides informal functional leadership of peers and lower levels as a technical expert and may lead small project working teams
• Proven leadership and results-based management are required to proactively resolves anticipated issues that are critical and abstract with high visibility and organization-wide impact.
• Proven ability to collaborate critically with peers inside and outside the organization to achieve initiative success.
• Strong diplomacy, collaboration skills, and conflict management capabilities.

• Detailed knowledge of health regions, current issues and, and experience working with health authorities, facilities and physicians is preferred.
• Comfortable receiving nominal direction from department leadership regarding strategy and related objectives and activities on initiatives and projects.
• Strong problem solving skills at both operational and strategic level with ability to integrate knowledge from several disciplines or areas of expertise
• Considerable research & analytical experience in completing projects and initiatives
• Proven ability to work with diverse groups with differing interests and motivations, with activities and recommendations having a wide-ranging impact on client group
• Effective communication and presentation skills, as well as strong written skills including proven ability to develop clear, concise and comprehensive reports and other documents.
• Demonstrated proficiency with PC based software, particularly Microsoft PowerPoint, Word, Excel, and Outlook
• Must be willing to travel occasionally as required and work outside regular business hours on occasion.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.