- Job ID: SUPP-23/24-130
- Location: Tri-Campus
- Deadline: November 14, 2023
- Job Type: Support
- Start Date: Immediately
- Department: Recruitment
- Positions: 1
The Recruitment Officer - Indigenous Community Engagement works within a team environment and plays an important role in recruitment activities, as part of the front-line sales team responsible for building awareness and meaningful relationships within the local Indigenous communities, helping to grow enrolment at the College. The Recruitment Officer - Indigenous Community Engagement provides community interaction and engages in communication and follow-up with internal and external prospects including prospective students, parents, guidance counsellors, teachers, professors, community members or leaders, Elders, and other St. Lawrence College representatives as well as other influencers/support providers from a variety of community service agencies. They play a key role in building relationships with various community members through listening and understanding cultural values.
Reporting to the Manager, Domestic Recruitment the Recruitment Officer - Indigenous Community Engagement performs inbound and outbound sales activities through a wide variety of channels including in-person, telephone, mail, e-mail, texting, social and other web-based inquiries and provides information on all College programs, courses and other activities and services offered by the College. The incumbent performs a variety of responsible clerical services related to student recruitment including database management using the College’s CRM platform (Salesforce.com (SFDC)). The incumbent informs clients about College policies and procedures in a knowledgeable and comprehensive manner.
The recruiter is often the first point of contact for both the College and the Recruitment Office and is responsible for setting a positive, professional tone in interactions with all students moving them through a defined sales process.
The incumbent actively assists a number of prospective students to support their academic choices by listening carefully to their personal and community stories, connection community and land, career interests, past experiences and possible career goals and suggesting available academic programs incorporating cultural sensitivity, psychometric testing tools, labor market data and employability trends. The incumbent uses a variety of strategies to market the College’s services and programs to individual students, school personnel, employers, and the general community in Eastern Ontario and beyond. The Recruitment Officer - Indigenous Community Engagement identifies to the Director areas where College programming and community demand vary for inclusion in college planning activities.
Education and Experience:
A minimum of a 3-year diploma/degree in in Business - Marketing, Sales, or an equivalent combination of education, training, and experience may be considered.
A minimum of 3 years of experience in marketing, sales, in either public or private sector environments which will include experience with the sales process cycle and sales technology (such as salesforce.com) coupled with experience with presentation techniques. Experience in a higher education environment in student recruitment and working with multicultural groups.
Equivalent experience working within Indigenous communities delivering programs and working with students will also be considered.
Indigenous ancestry with demonstrated community involvement and strong knowledge of Indigenous cultures, communities, customs, practices, and communication styles preferred.
Preference will be given to qualified applicants with Indigenous heritage (self-identified).
Other Required Qualifications:
- A valid Ontario “G” class driver’s license
- Knowledge of Customer Relationship Management (CRM).
- Salesforce experience in a sales and marketing roll including products such as Sales cloud, Service cloud, Pardot, marketing cloud and ad studio will be considered an asset.
- Proven sales, recruitment, and liaison skills.
- Knowledge of Oracle PeopleSoft in an admissions environment, Sales funnel software or e-mail marketing software will be an asset.
- Strong communications skills (verbal presentation and written).
- Strong time management, organizational and multi-tasking skills.
- Excellent judgment skills.
- Proficiency in computer applications (Microsoft Office Suite - Word, Excel, PowerPoint), email communications (Outlook), and Adobe Suite.
- Customer service focused
- Courteous, tactful, and diplomatic
- Respect for confidentiality
- Strong ability to portray a positive and professional image
- Team player with the ability to also work independently
- Creative and strategic thinker
Physical/Work Environment Essential Requirements:
The successful incumbent must have the ability to report to the work location and work temporarily from a remote location with reliable internet access, as approved by the College and in accordance with the college’s Telework Policy. Must be able to travel across Ontario as required and open and close displays and booth materials. This position will require regular activities after normal business hours on evenings and weekends and the position requires extensive travel up to several weeks at a time away from the office environment, during peak season there is 12 weeks of travel across Ontario as part of a recruitment tour that the incumbent will be away from home.
SALARY & TERMS
- Support Group: Pay Band H
- Hours per week: 35
- Start Rate: $35.06/hour
- Posted Date: October 31, 2023
- Closing Date: November 14, 2023 (4:00 p.m.)
How to Prepare your Application for Submission: You will be able to attach only one document to your application. To prepare your application: Combine your cover letter and resume as one document. Save your document in .PDF, .doc, or .docx format using Last Name, First Name as your naming convention. Click on the Apply Here link and complete the application form. Attach your cover letter/resume document to the application form.
THIS IS A FULL-TIME BARGAINING UNIT POSITION
This competition will be processed in accordance with College policy, the Academic and Support Staff Collective Agreements. In addition to comparing candidates’ qualifications and experience to the listed technical skills, education, work experience, and personal characteristics (values, attitudes, motivation, and performance), the seniority of Bargaining Unit members will be considered. If the search extends beyond the Bargaining Unit, consideration will be given to accumulated service with the College.
St. Lawrence College is committed to employment equity and diversity in the workplace. We encourage and welcome applications from members of the designated groups, including women, racialized minorities, Indigenous peoples, persons with disabilities and persons of any sexual orientation and identity. St. Lawrence College is committed to an inclusive, barrier-free selection process. SLC provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs. Candidates requiring accommodation during the recruitment process are asked to contact Belonging, People and Culture at email@example.com. To obtain a copy of this position vacancy or any of the position related documents in an alternate format please contact firstname.lastname@example.org and our Talent Acquisition Consultants will address your requests for accommodation confidentially.
This job opportunity is open to both internal and external applicants. Only those who are selected for an interview will be contacted.