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Business Analyst, Fibre Technical Services

City of Mississauga
Mavis Yard: Common Building, Mississauga, Ontario
Hourly Rate/Salary: $ 46.79 - $ 62.39 
Closing date
Apr 12, 2024

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Contract Type
Job Summary

As a team member of the Technical Services Fibre to the Home (FTTH) team, you will work collaboratively with cross-departmental stakeholders to advance management system plans and visions by driving work plans and initiatives for the project group. The Business Analyst will specifically assist with the administration and advancing of the permitting technology for the project as well as create detailed dashboards to highlight project goals and successes. In addition, the Business Analyst will be required to ensure integration between the City's enterprise system and ESRI (Environmental Systems Research Institute software), the City's mapping tool, so that the permit information is shown spatially. Lastly, the Business Analyst will provide ongoing maintenance and support for the FTTH project.

Duties and Responsibilities

Reporting to the Supervisor fibre Technical Services, the successful candidate will bring value to the team through the maintenance, support and improvement of work management systems for the Fibre to the Home project.
  • Support the Fibre to the Home project team by defining, developing, testing and implementing enterprise system improvements;
  • Leads business improvement projects, through traditional and creative means of data gathering, consolidating, researching, troubleshooting, investigating, monitoring and auditing, application issues and enhancements;
  • Provide frontline user support for the enterprise systems including problem solving/resolution, troubleshooting, etc.;
  • Prepare project documentation in accordance with City standards (e.g. Work Requests/Requirements, Business Cases, Test Plans, Process Maps, etc.);
  • Assists with the deployment of new hardware and software releases to the Fibre to the Home project.
  • Develops, deploys and creates ad-hoc reports with varying degrees of complexity using Crystal Reports, Tableau, Lumira, Excel, SSDS, SQL developer and INFOR.
  • Design and create reports and management dashboards using Power BI, INFOR, INFOR Mobile, ESRI, Crystal Reports, etc.;
  • Collaborate with project teams to design and develop GIS workflows that support the development, construction, and operation of the FTTH project;
  • Develop maps and visualizations that communicate project information to internal and external stakeholders;
  • Managing and coordinating third party sources of data and ensure conformance to City requirements;
  • Develop data governance framework for permit analytics;
  • Perform other duties as assigned.

Skills and Qualifications

  • Degree in Computer/Information Technology, System Engineering, or Business related discipline with a minimum 5 years direct experience in implementing and/or supporting enterprise management systems and experience in the application of ArcGIS software and spatial database creation and maintenance;
  • Project Management designation (PMP) and/or LEAN certification is an asset;
  • Solid technical, analytical, problem-solving and troubleshooting skills;
  • Ability to comprehensively understand business needs and translate them into documented technical requirements;
  • Direct experience related to the implementation of solutions for infrastructure asset inventory, work management, customer relations management, permitting, and related business processes;
  • Demonstrated success in leading business system improvement projects, documenting and analyzing business processes, calculating benefits for proposed changes, presenting solutions, and developing final deliverables;
  • Advanced knowledge of INFOR Public Sector (IPS) software solution in addition to Crystal Reports, with a working knowledge of Oracle, SAP, Amanda, Chameleon, GIS systems, Power BI, and Dynamic Portal;
  • Experience/knowledge of GIS systems;
  • Experience developing and supporting SharePoint applications;
  • Experience with billing/account management software;
  • Technical skills including previous experience with and solid understanding of:
  • Data Mining
  • Determining rules for validation
  • Crystal report writing
  • Business Intelligence and Analytics Software (e.g. Tableau, Lumira, etc.)
  • Advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Hourly Rate/Salary:$ 46.79 - $ 62.39
Hours of Work:35 hours
Work Location:Mavis Yard: Common Building
Department/Division/Section:T&W/Transportation&Works Dept,T&W/Works Operations & Mntce Division,Technical Services
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has notbeen granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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