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Member Engagement Lead

Canadian Association of Science Centres
Remote (in Canada)
$60,000 - $70,000 per year + benefits
Closing date
Jun 7, 2024

Job Details

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Remote (in Canada)

Starting salary $60,000 - $70,000 per year

Extended health care, wellness support, and professional development opportunities, eligible for pension matching after one year.


Must be legally entitled to work in and be located in Canada  


Information you must provide:

  • Your résumé.
  • A cover letter (Maximum 3000 words)

Closing on May 20, 2024, at midnight Eastern Time. 

Expected start: Summer 2024


The Canadian Association of Science Centres (CASC) is a registered charity serving over 70 member organizations across Canada. Our members include Science Centres, Museums, Planetariums, Aquariums, Zoos, STEM outreach organizations, informal science engagement organizations, and industry supporters. 


CASC's vision is to help build a thriving science and innovation culture of engaged citizens across Canada. We connect a national science engagement community that cultivates a joy of learning by making STEM (science, technology, engineering, math) approachable, accessible, and relevant. We cultivate an ecosystem approach, help scale innovative initiatives, and help drive policy change to recognize and value the informal science learning and public engagement sector.  


Job Purpose

The Membership Engagement Lead is key to delivering value to CASC members, particularly by supporting and coordinating professional development opportunities that advance Truth & Reconciliation and diversity, inclusion, equity, and accessibility (DIEA) priorities.


As with all members of the CASC team, the Membership Engagement Lead will uphold the organization’s inclusive culture where we embrace diversity, address systemic barriers, and commit to treating everyone with dignity and respect.  


Duties & Responsibilities

Specific duties and responsibilities include:


  • Working with the Director of Membership and Strategic Communications, create and implement an annual membership engagement plan to support CASC activities.
  • Working with CASC partners, support the development and delivery of the Change Lab, an emergent initiative focussing on decolonizing STEM/STEAM engagement 
  • Lead the development of activities to increase member engagement opportunities and member benefits.
  • Source and support experts to deliver professional development programs and workshops online and in person, to the CASC Network.
  • Support CASC’s Communities of Practice (CoPs), including communicating with the members of each CoP, scheduling meetings, coordinating speakers, and leading evaluation of CoP effectiveness.
  • Work with the CASC team on coordinating events and programs for the CASC Network, especially CASC’s Annual Conference program, CASCADE Awards, and the Annual General Meeting.
  • Analyze and report on program results and member engagement metrics
  • Collaborate cross-organizationally with multiple internal stakeholders responsible for building content and ensuring alignment and timelines are met.
  • Assess post-event evaluations, analysis, and provide enhancement recommendations to senior staff and leadership.
  • Support membership renewal processing and retention efforts with the Director of Membership and Strategic Communications.
  • Review data trends/analytics related to membership gains, retention, and engagement.
  • Participate in intra-departmental and cross-departmental strategic brainstorming and assist with concept development by providing colleagues with essential data and insights.
  • Assist with the creation and analysis of membership reports and presentations for CASC senior staff and leadership.
  • Coordinate volunteer support for events when required.



  • Fluent in English and French an asset
  • Post-secondary education required
  • 2-4 years of professional experience in membership, member engagement, leadership support, or committee support, preferably in a nonprofit and/or association environment. Science engagement experience is a plus.
  • Demonstrated ability to coordinate in-person and online events and programs successfully.
  • Demonstrated knowledge and experience supporting programs that incorporate diversity, inclusion, equity, and accessibility outcomes. 
  • Knowledge and experience of project management and, or event planning processes and procedures.
  • Strong relationship management skills with internal or external stakeholders.
  • Willingness to upgrade skills to be consistent with the position’s requirements and career development opportunities. 
  • Volunteer management experience considered an asset.



All members of the CASC team are expected to have the following core competencies:

  • Dedication to continually improving diversity, inclusion, and equity.
  • Actively seek and engage with diverse perspectives.
  • A personal interest in advancing Truth and Reconciliation.
  • Ability to identify and mitigate personal, organizational and process bias.
  • Willingness to identify and address barriers to inclusion on the individual, organizational, and process levels.
  • Empathy toward others and an ability to view different perspectives.
  • Curiosity and interest in exploring new methods and opportunities.
  • Ability to adapt to changing priorities and information.
  • Ability to take and give feedback.


To be successful in this role, the Membership Engagement Officer will have the following additional competencies:

  • Ability and willingness to learn quickly.
  • Ability to communicate in English and French, both verbally and in writing is an asset.
  • Ability to use Microsoft Office and Google Suite software, particularly word processing and spreadsheets.
  • Knowledge of Association Management Systems; proficiency a plus, particularly experience in GlueUp and Wordpress.
  • Ability to track membership data and create reports.
  • Ability to manage time, take ownership of tasks, and get things done.
  • Strong organizational skills.
  • Attention to detail.
  • Sound professional judgment and discretion.


We seek a self-motivated, detail-oriented person who is passionate about always delivering exceptional customer service. The ideal candidate will be comfortable and organized in a dynamic environment and strongly believe in science engagement, Indigenous ways of knowing, and evidence-based decision-making.


We offer:

We offer a solution-driven flexible work environment that encourages feedback at all levels. We value diversity, accountability, creativity, and critical thinking. We also provide an annual salary, three weeks of paid vacation, paid sick time, and health, vision, dental and wellness benefits after six months of employment.  


This salaried position is based on a 7-hour workday, Monday through Friday local time, with occasional evening and weekend work when planned. Infrequent travel within Canada and the US is required. The position is in a remote office with technology provided. 


We thank all applicants for their interest in working with us. Only those selected for an interview for this position will be contacted. 


Equity and Diversity

CASC is committed to ensuring the association is an inclusive space where community members are treated with dignity and respect. CASC encourages applications from everyone, including but not limited to women, Indigenous peoples, visible minorities, people with disabilities and persons of all sexual orientations and gender identities. Anonymized applications are welcome and will be accepted.

Our commitment to providing an inclusive and barrier-free work environment starts with hiring. If you need to be accommodated during any phase of the interview process, please use the contact information below to request specialized accommodation. All information received concerning



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