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Enforcement & Operations Business Analyst

City of Mississauga
Mississauga, Ontario
Hourly Rate/Salary: $ 86,858.00 - $ 115,812.00 
Closing date
May 20, 2024

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Job Summary

Come shape Mississauga's tomorrow!

The Enforcement & Operations Business Analyst is a senior-level position that transforms vision into value by undertaking program and bylaw reviews, promoting policies, standards, best practices, and technology improvements, collaborating with stakeholders to manage city-wide issues, and performing business planning activities across the Enforcement Division.

Duties and Responsibilities

Reporting to the Business Support Manager, the successful candidate will review, recommend and implement business improvements for Mobile Licensing, Parking Enforcement and Compliance and Licensing, andAnimal Services by:
  • Identifying continuous improvement opportunities by collecting and analyzing operations data, identifying and prioritizing process improvement opportunities, and then recommending, developing and deploying solutions.
  • Developingbriefing packages, decision notes, meeting notes, reports, financial analysis and associated recommendations for decision-making by executive management and City Council.
  • Developingand deliveringpresentations on enforcement-related issues and bylaw developmentto executive management and City Council as required.
  • Managing projects end to end using project management principles and methodology.
  • Displaying initiative and leadership on the job by analyzing business functional requirements to identify information, procedures, and decision flows.
  • Leading and managing projects which improve the efficiency and effectiveness of the Regulatory Service Area, including the support of the divisional performance metrics program.
  • Business Case developmentand integrated process re-design and system implementation to support changed processes as they relate to the implementation of various enforcement software applications.
  • Submitting written reports detailing project plans, business case justification, business recommendations, and implementation schedules to appropriate stakeholders for feedback and consultation.
  • Writing or contributing to the creation of Corporate Reports that outline project progress or recommendmodifications to Policies or By-laws.
  • Developing and coordinating training, public education, and awareness strategies, tools, and campaigns.
  • Collaborating with Business Line Managers in identifying technical business trends and issues which impact the strategic direction of the Enforcement division by researching and bench-marking other operations and systems to increase understanding of current and future business environments.
  • Leading stakeholder engagement sessions, community engagement workshops, developing surveys, and assessing community needs as they relate to enforcement.
  • Developing preventative programs to address systemic violations of bylaws based on data and research.
  • Leading consultations with federal/provincial/municipal counterparts to ensure synergies on issues that span multiple levels of government.
  • Performing other related duties as assigned.

Skills and Qualifications

  • Graduation from a recognized post-secondary program with 3 to 5 years of experience in a public sector organization that delivers public safety programs.
  • Understands business transformation, business planning, legislative/regulatory/bylaw development.
  • Demonstrated success on developing and implementing business process improvement projects.
  • Thinks strategically about business issues with tangible solutions for consideration by executives and City Council.
  • Excellent research, analytical and problem solving skills supported by strong facilitation capabilities.
  • Experience and understanding of Municipal Law Enforcement operational practices and procedures an asset.
  • Experience in using, developing, enhancing records management systems and reporting.
  • Excellent computer skills and experience with Visio, PowerPoint and MS Office.
  • Strong relationship management capabilities with proven ability to influence others and gain consensus.
  • Demonstrated ability to initiate and execute projects utilizing sound project management principles, practices, and theories.
  • Requires a high degree of independent work, as well as close team work.
  • Strong report writing skills are essential.
  • A strong desire to question the status quo, identify opportunities for improvement and implement change.


Hourly Rate/Salary:$ 86,858.00 - $ 115,812.00
Hours of Work:35
Work Location: [[custlocation]]
Department/Division/Section:CPS/Corporate Services Dept,CPS/Enforcement Division,Business Support
Non-Union/Union: Non Union

A Criminal Record and Judicial Matters Check (Level 2) or Vulnerable Sector Check (Level 3) will be required of the successful candidate, at their own expense, to verify the absence of a criminal record for which a pardon has notbeen granted.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can alsocheck your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of anyaccommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.


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