WARRANTY SERVICE AMBASSADOR (CONTRACT)

At Daniels, you will work with passionate leaders across the real estate development process to make purposeful change and bring communities to life.

The Daniels Corporation builds with a passion for creating vibrant communities in every sense of the word. Daniels looks beyond the bricks and mortar, including social, cultural and economic infrastructures that will create a unique sense of place. This commitment has been an integral part of Daniels’ corporate philosophy for 40 years. Daniels has built nearly 40,000 award-winning homes and apartments, master- planned mixed-use communities, and commercial and retail spaces, and has earned its standing as one of Canada’s largest and preeminent builder/developers.

WE DO WHAT’S RIGHT

We stand behind what we build, and we make it last. By approaching what we do with the highest standards, we create exceptional homes and resilient communities.

WE PUT PEOPLE FIRST

By putting people first, we build strong and diverse communities in which we can all reach our full potential together.

WE BUILD FOR THE FUTURE

Daniels makes positive change possible. Our sustainable practices and long-term thinking drive us to build a healthy future for all.

WE LOVE WHAT WE DO

We go above and beyond, because our passion pushes us to take action. At Daniels, you will love what you do so people can love where they live.

Daniels is looking to recruit a Warranty Service Ambassador to join our Customer Care and Warranty Service team for a fixed term contract of 6 to 8 months.

This role will have the opportunity to contribute to the exceptional quality of our homes and communities, all while providing outstanding customer service to all purchasers, residents, and their representatives. Reporting to the Manager, the Warranty Service Ambassador will travel to various sites throughout the GTA to conduct appointments, including Pre-Delivery and Quality Control Inspections, key releases, and scheduling appointments. The team member will be assigned to project/community locations determined by the Manager, working on site in the warranty office.

Customer Care Excellence

At The Daniels Corporation, we believe that all our customers deserve only the very best, and this approach to service excellence ensures a high level of repeat customers, and word of mouth referrals. We understand that offering a customer care experience that exceeds industry standards means that our team members must be driven to always personalize the service relationship. We keep the lines of communication open, are flexible to our homeowners’ needs, and exceed their expectations with superior service before, during and after they move in. We have an open-door policy for taking items of concern when reported from owners, without having homeowners wait for the next opportunity to submit them formally. A caring corporate culture guides our team every step of the way.

 

Responsibilities:
•  Locations: Predominately working on active construction sites, as well as at communities that have full occupancy and Condominium Turnover, across the GTA.

•  Travel from site to site in the GTA as required.

•  Schedules all appointments with homeowners, including PDIs, 30-days, yearends, and service requests, for access.

•  Conducts in suite inspections including Quality Control, PDI, Sign-off, key release, and others as required.

•  Acts as ‘key runner’ in unoccupied and occupied suites with trade personnel when needed

•  Oversees / checks Tarion’s Builder Portal for submitted Tarion Statutory Forms. Distributes and inspects the statutory forms, as well as ensuring completion of all items with written follow-up communication to purchaser.

•  Attends homeowner meet and greets and other purchaser events after hours, when required.

•  Required to be on call to respond to after hours emergency service for homeowners and residents as required.

•  Input of all warranty service items into Service Database including updates and completion dates

•  Review and assign subtrades to warranty items into Service Database. Cross reference exiting items in system to ensure proper service chronology.

•  Build relationships with all trades and construction team when on site.

•  Acts as additional administrative support for the Head Office Customer Team as well as the Warranty Service Department

•  Communicates and meets regularly with homeowners to provide progress updates.

•  Compose and distribute formal letters for all residents on the progress of deficiencies from start to completion.

•  Conducts service calls and schedules trades, responsible for tracking benchmarks and goal setting.

•  When working on suite delivery and customer care, establish and follow through on Daniels Delivery Standard expectations at the outset of the project.

•  Proactively address key problems by reporting early alerts to your team.

•  Ensure continuous and open dialogue with construction, condominium relations, and warranty.

•  Follow-up internally to ensure completion of work, including trade completions.

•  Responsible for preparation and distribution of warranty service reports, which include weekly and monthly statistics, project trends, ‘Top Ten’ lists, QC charts, PDI tracking, project tracking list and others related to Service and Warranty only.

•  Project start up administrative duties such as preparation of project specific documents for the service database.

•  Preparation of Resident Service Portfolios

•  Preparation of Pre-Delivery Inspection and key package kits

•  Personal Protective Equipment to be worn, and dress code is Daniels apparel and khakis/jeans.

•  Required to attend Health and Safety training such as WHMIS, First Aid, Fall protection etc.

 

Requirements:
•  Customer-centric, positive attitude

•  Highly motivated and self-starter

•  Polished written and verbal communication skills

•  Candidate must have a sense of urgency, as well as patience

•  Solid Microsoft Office computer skills is required, with a focus on Word and Excel

•  Experience with QaPad and Tarion

•  Strong interpersonal skills and ability to work as a team is essential

•  Strong organizational, analytical, and problem-solving skills

 

If you are interested in this position, please send your resume to Marcus Masucci, Customer Care Ambassador, at marcus.masucci@danielscorp.com by November 27ᵗʰ, 2024.

As an employer committed to employment equity and accessibility for persons with disabilities, we encourage  applications  from  members  of  equity-deserving  communities  including  women, BIPOC/racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions. We encourage members of all equity-deserving groups to self-identify within their cover letter should they wish to do so. When a candidate voluntarily discloses this information in their cover letter, the information will be kept strictly confidential. Disclosure and/or self- identification with an equity-deserving group will not lead to advantageous treatment of a candidate who is not qualified. All qualified candidates are encouraged to apply. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest in this position, however only applicants selected for an interview will be contacted.